Atrium Health Huntersville Oaks

"This place looks nice but trust me looks can be deceiving. Starting with the executive director Kayla she forced all the nurses to go on call even the PRN ones even when they said they didn’t want to and justified by saying they would get $2 extra when the nurses stated that would make them work 3 weekends a month she did not care as long as she and her D.O.N didn’t have to come in and work it. Then you have Ian Frazier the Director of Nursing who never helps out when short staffed he will not work the carts he will delegate the only time they had staff was when state came. He nor Kayla care about the patients wellbeing when state is not coming they have high falls and will keep understaffing as long as neither one of them have to lift a finger and it looks good on paper. The scheduler Donna she will not answer your text or return your calls, she will change your schedule without your consent. She will block you from picking up at any other atrium all with the approval of Ian and Kayla. They will block you from going PRN they do not uphold any of Atrium values. This place could be amazing yet they would rather tear it down because they decided to be lazy. They don’t care about their staff or their patients. It’s great employees those 3 are just horrible"

"My mom worked here through agency and loved it! She kept extending her contract. The staff was great and very helpful."

"BEWARE!!! This looks beautiful from the outside but that is where it ends. My mom (Alzheimer patient) was a Covid patient and when her hospital stay ended she had to go there until she tested negative, then she could return to her nursing home. The communication was horrible, the phone just rings and rings. Most information I got when I finally got someone on the phone. They are supposed to report daily - especially since no visitors are allowed in. Families are at the mercy of the staff. The most communication I got was from PT/OT. Mom returned to her nursing home on 5/28/2020 with a stage 4 bed sore on her sacrum!!!!! They said it was discovered only two days prior on 5/26/2020 - this is a stage 4 sore, and it was never reported to me when discovered. Again, stage 4 - down to the bone!! Covid has kept my mom bedridden and incontinent so she was supposed to be changed and moved. It is so disturbing to me that she recovers from Covid only to have to survive this bed sore. Mom spent 37 days there, which was 37 too many. I had to rate with a star, but 1 is too many."

"My mother was a resident there for nine months. The building is very nice but that is where it stops. The food is terrible. I spent the whole time tryingredients to get her food. If the meal ticket was right the tray wasn't. They didn't keep units stocked and food was cold when served. The nursing staff were uncaring and refused to take responsibility for anything. Mother was placed on hospice a few months before she died thank God because that was the best care she got. Communication is terrible there. The upper staff such as administrator and director of nursing or uncaring and hide and refuse to talk to family. The situation became so bad I was forced to call Huntersville Police Department to try to correct situation of neglect with no bath for 5 days and hiding the call bell so Mother couldn't even call for help or water which she couldn't pour herself. This place needs some serious training in patient care."

"Please do not use this facility for your loved one. The place looks nice, but they are very unorganized. I wanted short term stay for Rehab and I cane in person and on the phone several times prior to my surgery date and the director still got it wrong and I couldn’t go. I have good private insurance as well. Told me she was sorry and would get help for home care, never heard a thing from her nor did she return my calls."