Urology Specialists of the Carolinas - Huntersville

"I really feel comfortable with Dr. Brown. Giving the circumstances he explains things very well to the common person. Also, the entire staff is pleasant."

"The staff at the front desk and at scheduling were very friendly and helpful. In addition I was seen promptly without having to wait. Most importantly, the nurse and PA cared about my health and answered all my questions. I couldn’t be more satisfied with experience."

"No issues with appointments, I am always seen within 1 or 2 minutes of checking in. The doctors and nurses explained my particular situation clearly and answered any questions I had, which went a long way to ease my mind!"

"I'm not sure who trained their support staff but they're one of the worst I've come across. In no particular order...my husband made an August appointment in March - they waited until the DAY OF his appointment to tell him insurance hadn't approved his treatment. His insurance company approved it that day but it took us to contact the insurance company ourselves to get the authorization number. Their incompetence pushed him out over a week for cancer treatment. They ordered bloodwork with "results in 48 hours'. We're now at 96 hours. No result or update yet. Called Dr. Brown's medical assistant for help-got her voice mail stating she doesn't return calls for 48 to 72 hours and her voicemail was full. Called front desk to try and get help. was on hold over 10 minutes before getting and answer. Cassie transferred me to someone who would help and the phone rang, rang, and rang. Finally someone picked up the line and hung up. RUN. Do not walk away from this office. Their incompetence and lack of care from support staff is astounding. They put my husband's health at risk because of how bad they are."