MinuteClinic at CVS

"Had the flu and went early in the morning. The doctor told me they weren't doing walk-ins when they arrived, then spoke to a lady who was sitting next to me who was also a walk in. Guess what?! Now she's doing walk-ins. Totally felt discriminated against. After helping the lady she took me in she acted like I was wasting her time, got frustrated at me, told me she had appointments and sent me back into an empty waiting room. All of this while I am sick with the flu. I paid $240 and was in the office maybe 15-20 minutes. I got my medicine and it helped but I did not feel like the doctor had any sympathy for my condition and was going to refuse me service with an empty waiting room while I'm sick"

"I made an appointment online with MinuteClinic a few hours before my visit. I was give confirmation via text and email and instructed to fill out my insurance, billing and credit card information. I then received a message to proceeded to the clinic 45 minutes ahead of the appointment time to sign. I again received a text and email asking that I not leave the area as my appointment would be soon. 15 minutes after my appointment time (45 min after arrival) a practitioner came out questioning my appointment. She said the 2 practitioners on staff were booked and that they were canceling my appointment due to not wanting to overbook their schedules. I was the only person in the waiting room!!! I pleaded my concerns, and voiced that I did not understand how she could override my appointment, as I did nothing incorrect. The practitioner’s repeated response throughout the discussion was, “Take it up with corporate.” This person, untrained in customers care and lacking in empathy, should not be trusted with a position of authority. Shame on Minute Clinic for allowing their brand to be damaged by unschooled employees."

"My wife scheduled and confirmed a visit on a Saturday afternoon. Received email confirmations, then successfully checked in at the kiosk. After a 15-minute wait, the nurse practitioner came out and told her that they wouldn't see her. They admitted/agreed that she had scheduled everything correctly, but nonetheless insisted that they wouldn't make time to see her. This was for a simple UTI (with classic symptoms) that would have taken five minutes to prescribe an antibiotic. Not only poor service, but total lack of empathy."

"I give this location a one star because of the service or lack of. I was stuck in school traffic and foreseen I would be late. I called to which no direct line to communicate to the minute clinic so I was unable to make them aware we would be a few minutes late. We arrived ten minutes late. I explained to them we had tried to call. They wouldn’t take us to be seen. I thought they would at least have a 15 minute grace period. The doctor was rude and unsympathetic. I had brought my sick child. As well as waited in car rider line at school in hour and had a 40 minute drive to this office. I will never go again to this location."