Fannin Regional Hospital Emergency Department

"I went to this ER twice, and both times were horrible. The first time I went for abdomen pain and the doctor never even examined me. He walked in, asked me what was wrong and walked out. The blood work done, waiting for the doctor and he said go home! Really. My paperwork said my bloodwork was basically normal. WHAT IS BASICALLY NORMAL WHEN IT COMES TO YOUR HEALTH. The second time I hurt my ankle and they said it was sprained. Never even offered me an ice pack for the severe swelling. I had to ask for one. I am partially paralyzed from the waist down and have no feeling in my lower legs and feet. With foot drop. Now my leg is bigger than ever after two weeks and something is definitely not right. I’m going to NC to a doctor to make sure I get proper treatment after the neglect I experienced at this hospital."

"We were traveling and I rolled my ankle. We had to pick an er just by chance. I can say honestly that this was a great choice. The doctor and all of the staff made me feel at ease. I was taken care of like I was part of a family here. Excellent care. Thank you to everyone that I came into contact with while I was in your facility. Thank you for your service."

"The staff here is great and caring and the Drs I've seen in the past were always great. Until I was having severe stomach pains, had no appetite etc, the Dr. that came in the room automatically assumed I wanted narcotics, didn't give me a chance to speak, he just walked out. Turns out I have a bacteria in my stomach called C. Diff. Its horrible and I'm now on antibiotics which was all I needed. So they dont need to just assume things. Then ended up back around a month later with 2 dry sockets in my mouth. Same dr. Acted like I was a HORRIBLE person tried numbing my gums, it didn't numb anything. He FINALLY said he'd give me a pain pill which was fine but AGAIN I needed an antibiotic. Turned out I had a huge abscess and my face swelled up overnight and had to get it lanced. Thank you but no thank you. I'll never return and I'm sure whoever's reading this is fine with it. You guys need to just shut down."

"I asked if they accepted Anthem (my insurance provider). They said yes and so I went ahead and saw a doctor. When I left they said I would not need to pay for anything out of pocket. A few months later I recieved a bill for $150. However, I got a new surprise bill today for $1,300 extra dollars beyond the $150 that was already paid. I am livid at both my insurance provider and this facility because I would not have gotten treatment here had I been given the correct information. I understand that the Surprise Billing Act just passed and hospitals and insurance companies are trying to scalp for payments right now. But $1,450 for pain medication when I have insurance is insane."

"I arrived in severe pain and the ED staff did everything they could to get me seen as soon as possible. The were extremely kind and caring. I ended up being admitted followed by gallbladder surgery. The waiting room and patient rooms were quite clean and tidy"