Chipotle Mexican Grill 1828 Hendersonville Road, Asheville, NC 28803

"I would like to be realistic and truthful to help any individual(s) that may decide to eat here. Arrived about 7 pm on a Thursday. Staff, four : two servers, a cashier and one cooker all looked exhausted and their expressions reminded me of the 16 hour days I used to work. There were about four people ahead of us. I decided to try to make the first girl laugh, and take her mind off whatever it was. She smiled and needed some time to get more food as many bins were empty. It reminded me of a not popular, empty Chinese buffet that you walk out of as soon as you realize there’s no people and no food. The tortilla machine was not working right off the bat so no wraps. The second server took our order , had no smile and energy and slapped in 1/3 the portion you’d normally receive and the food was scraping the bottom of the metal tins. The cooker was more interested in his phone than truly wanting to create more food. I was truly disgusted and wanted to walk out as the bowl looked like what you’d find in the bottom of a garbage can. My wife looked at me and said just make it through. The blond server was cutting the portions by 2/3 to be able to save whatever was left to get through the next couple of hours. There was no carne asada, no regular chicken, no pulled pork , no white rice although my wife did wait and got some from the only nice woman there. I did not eat it when we got home. I will never go to this location ever again. There should have been a manager on duty watching this disgrace, and they certainly need more help. What happened to them.? It’s right in the heart of a popular Asheville eatery area. Image shown was the portion after opening lid."

"We arrived Sunday, November 5 at 6:30 pm. I hadn’t been to this location in years. I used to come quite frequently when health allowed it. Now, I’m able to patronize it again. I was a little disappointed when we entered. Maybe there was a dinner rush before we arrived, but at 6:30 there was only a single man at a table and two people in line. All of the tables needed to be wiped down and the garbage was overflowing. We were doing carry out, so I ordered anyway as the prep area looked clean. My Carne Asada Bowl was good, not quite as flavorful as some other locations I have been to. Two outstanding locations are Crescent Springs, Ky and Matteson, IL, their meat flavor is exceptional! I will give this location another try, and hope it improves."

"This location has gone downhill rapidly. Used to be great. I’ve been a couple of times over the last few months and it’s always dirty, understaffed, and most of the time they aren’t taking in-person orders. Will most likely not be back."

"Bad experience. Lettuce on burrito bowl is so bad. It’s brown in places. People are going to get sick! Orders are stolen a lot and then you have to sit and wait for it to be remade. Employees there have no sense of customer service and seem totally clueless. Also they didn’t have cheese."