Petco

"If my cat didn’t love one brand of food you make, I wouldn’t ever shop there again. When you buy 20 cans of cat food and accessories and the checkout person pushes it all towards you and says “would you like to buy a bag for 10 cents!!” That’s disgusting customer service when it doesn’t take a penny to make that flimsy plastic bag!!"

"Excellent service and quick response. I did witness a person who claimed to work for Door Dash trying to pick up some orders. She had no identification and she began yelling that Petco was racist as she doxxed the store employees and customers with her cellphone. It was disturbing to everyone but the employees, even though they were clearly shaken, handled this as quietly and well mannered as they could. I did pick up some other items and would have shopped longer had this individual not been so disruptive and threatening."

"In recent years we've been customers at a rival pet supply store -- however, recently I've come to PETCO for items of urgent importance -- like an inflatable collar for for our pitbull after surgery (already had a cone), food for our "adopted" Black & Yellow spider as cold weather reduced insects, and now (again for ailing pitbull) a probiotic. AS ALWAYS the staff at this store was impressive. In particular, several times Zack helped identify the perfect product for our needs and soon placed the item in my hands -- answering all questions I had. Zack and others at this store are examples of excellence that sets PETCO apart from competitors. Indeed, on this visit I learned that the store now carries the Purina food our dog needs but have been getting from your competitor store in Durham. From now on, I will be getting it at this PETCO on the Durham-Chapel Hill Blvd. Thank You to higher management for hiring -- and retaining -- such quality staff."

"I love petco but NOT the grooming service, only one person there, phones are ridiculous since no one ever picks up so I’m going to another store with easy reachable groomers…"

"Change the closing time on this site if you’re going to close at 7pm! Female Worker looked directly at me closing the door at 7pm & wouldn’t even make eye contact to let me know they were closing - totally ignored me. RUDE - petco has lost a customer. Peace out!"