Belk

"Ordered a 3 carat total weight diamond bridal set (UC 0032964126564) Order cost $2702.95. On 11/22/23, FedEx called us and said they were delivering an empty package to our home. Belk had shipped this ring in a white padded bag as opposed to a box. The bag had gotten stuck in a piece of machinery, we still have the bag, and FedEx claims the contents was lost between Memphis and Pittsburgh. All of this was explained to Belk, but they still refuse to issue a refund or provide a replacement shipment of the ring. Every Belk representative says the dollar amount is above their authority and that it would have to go to “corporate” for a decision. This is horrific customer service. The only mistake we made was purchasing this ring from Belk. Belk's issue is with FedEx not with us as the customer but is punishing us as it appears they don’t want to provide a replacement or refund. Per FedEx - Belk has even filed not one, but two claims with FedEx, and still refuses to provide a re-shipment of the ring or a refund to us."

"I have shopped at Belks for years but since the covid I started ordering on line. My last 2 return have been very disappointing the first one I returned a dress that did not fit right. So the packing slip it showed I ordered 2 of the sane. So I took it to the store the lady took the retune and gave me a refunded at lower price because they had since dropped price. Not having a printed receipt from a register I was not happy but its just a $10 difference and wanted to go home. Not happy but accepting. Now this time I set up the return on line to take the items (3 blouses too large) back to the store. I waited in line had my print out the packages they came in and when I got to the register he started he return and was going to scan the tags. I showed him the return slip I had printed and he said he didn't need it that he really did know what that was. In the end of all this transaction I was refunded $40 something dollars on a $54 + return.The location I use is Greenville Texas. With all this said I am going to cancel my card and never go back again. I am sending you this because it is kind of my fault for not bucking them but there was a long line and a lot of people were waiting to check out. I just thought you should know how the store is dealing with some returns because I know I can't be the only one. Thank You for your time."

"If there were a 0, I would put that. I ordered a jacket online. The jacket is too small. I have been told it is not a Belk item ( but I ordered it with my Belk card and on their online site). NO ONE WILL HELP ME RETURN THE ITEM TO GET MY MONEY BACK!!!!! I have called 3 times just to keep getting the run around from each person. I called to day (after 3 weeks) and was told something completely different. First I was told that if I didn't hear anything in 5-7 days to call Belk back. Today I was told two weeks. It is obvious the company ( Unique Bargains - Marketplace) is a Scam!! DO NOT ORDER ONLINE!!!!"

"This is for their online website. Their advertised online price was much lower than the price I would receive when checking out. I spent about an hour trying to add different vouchers and promo codes but could never get it to match their advertised price. I reached out to Customer Service and after half a day, they responded requesting proof of the lower cost. I took a screenshot so I sent it over right away, and now, radio silence. This is a classic bait and switch! Check out their complaints on BBB - my experience isn't uncommon! If anyone catches a pricing discrepancy, make sure you SAVE a screenshot! I'm disappointed at the super slow response from their Customer Service. Update: 7 days later, there's still no resolve. Absolutely atrocious service!"

"I just left Belk in Tuscaloosa, AL and I was completely shocked at the appearance of the store! The bedding department looked as if a tornado just came through! The displays for the bedding were not even made up!! Pillows and other items were all over the floor!! I went to the men’s department and FOUND 2 sales clerks who were unfriendly and had terrible customer service. Being a small town, we don’t have great choices for shopping and I had to run in for specifics. VERY disappointed with the entire store!! I used the restroom while I was there and it looked run down and dirty! Sad!! Corporate needs to do a surprise visit and make huge changes!! Hire more people and clean it up!!!!"