Carter Lumber

"Terrible experience with Carter Lumber. Easily the worse home improvement project I've ever taken on. I contacted Carter in August 2022 to begin the process of replacing some window sashes that had condensation between the panes. The window manufacturer recommended Carter Lumber. The Carter rep and their recommended installer measured in August 2022 and I placed the original order a month later. The job was finally completed 16 months later in December 2023. Communication with Carter's window division was poor at best. From the very beginning I was forced to followup on my own. The installer basically ignored me for months. In the meantime the initial order of sashes and install materials sat in my garage because Carter didn't want to store them in their warehouse. When the installer finally showed up to do the install, we learned that the grids and paint for the sashes were wrong and had to be reordered. The same scenario played out on the second order. To make matters worse I was forced to pay for a wrong sized sash twice because I 'signed off' on the order even though Carter took the measurements. Carter consistently placed blame on everyone and everything and never once accepted responsibility. Mistakes and delays were everyone else's fault - the manufacturer, the installer, me, Covid, snowstorms in the midwest, etc. Trying to contact the rep directly by phone was impossible. Most calls were not returned. I initiated dozens of calls, emails, and texts to Carter, the installer, and the manufacturer. My advice to anyone considering Carter Lumber for new or replacement windows is this - use someone else. Carter Lumber is incompetent."

"Don’t waste your time! 84 Lumber is more helpful & cost effective! And would buy windows & doors from Window Gallery in Cornelius any day before Carter!"

"Friendly people quick unloading and they have overnight parking please be respectful so we can continue to park there"

"As a small business owner it's always a joy to work with other family owned businesses. Carter Lumber has been a great partner and we take great pleasure in taking care of all of their vehicles' glass needs. Everyone I have worked with from David to Cornelius have been fantastic and extremely friendly. All of us at Auto Glass Experts highly recommend Carter Lumber."

"Great place for Windows and doors"