Greater Charlotte Oral and Facial Surgery

"I was referred to Dr. Marashi by my general Dentist. I was more than pleasantly surprised in may ways - the offices provided great convenience for me on different occasions and I visited two of them. The entire process from the initial detailed and thorough consult to the day of surgery was handled with efficiency and I was always informed and explained every step of the way. It is so rare when you have a full office staff who are efficient experts in their field. I found the scheduling, billing and estimates/payment staff to be first rate. I didn't get all the names of those doing such a great job but Caitlyn just exudes confidence, positivity and expertise in Xrays, CT scans area - insuring Dr. Marashi has the clearest and best views pre-surgery. Nurse Anethisticst Devin explained every step of the process and insured it was as gentle and pain free as possible. Surgery Assistant Nurse Jennifer explained all the procedures, instrumentation and updated Dr. Marashi. I can only judge the success of Dr. Marashi's surgery by the post operative care and the lack of pain and his confidence that the surgery went to plan. Kudo's for the rare ability to perform complex invasive surgery and select and be surrounded by an office and medical staff that are equal experts in ever facet of the business and the treatment. Genuine smiles, genuine team work genuine empathy and I can see the future successful outcome for my implants. P.S. as I am writing this I just received a follow up call to see how I am post surgery by Caitlyn - these folks all care and they are highly capable."

"This is a great facility but had the feeling of a factory for me. The main Physician asked me in a sarcastic way if I was a Dr. after asking him important questions about the procedure he was ready to perform to my child. That wasn't very professional. After spending almost 5K, the office never called back to check on my child after surgery, find this also very unusual. My vet always call after my pet had a well visit."

"Honestly, the office is kind of a mess. Not only was I scheduled with an entirely different doctor (who isn’t even on the website??) my appointment was over 45 minutes late AND the office negligence in handling my billing is insane, for essentially no real reason. I got 2 wisdom teeth removed on 5/16 and since then, I’ve had to call the office several times to find out what happened between my referral from Infinity Smiles( literally the next plaza over) and my appointment date (about 2 weeks). I had both my medical and dental insurance sent over, my online patient registration forms, and my physical copy of a referral form to Greater Oral & Facial. Not only did the front desk not take my form when I came in, but they lied about “handling” my referral. I specifically noted, questioned, damn near begged them to keep it straight with me as I have gone under anesthesia before and I wake up to a bunch of inconsistencies in bills. They took a payment for an x-ray I didn’t need before I was seen, making it clear that I could not get the extraction without paying $149 out of pocket for their office x-ray. Once I called back later that same week after finding out from my dentist that they never did their due and the nurse who called to “check up on me” was combative when I told her something didn’t feel right. She continually repeated “I’m sorry” even though I asked several times to speak to a manager, doctor, whomever can help and only after I got combative was when another lady helped me out. She even went as far to lie and say my dentist would send over an x-ray at time of referral without confirmation of appointment or patient intake; that is a HIPAA violation. Now, after contacting billing directly, they are attempting to hold my out of pocket payment for said x-ray hostage to cover potential future expenses that the insurance “might” not cover. This is ILLEGAL and idiotic, so I urge you if you can avoid this place to do so. It’s clear they arbitrarily make decisions depending on the day of the week and not actual standard practice. On another note, JJ was an amazing nurse on day of surgery and did quite well with the prep!! I can’t complain about the Dr. K either, but it is sketchy to schedule a new patient with a completely different doctor that isn’t even on the website or on my original paperwork or was called out. CATEGORY IS: NEGLIGENCE"

"After seeking a second opinion from another Dentist I was referred to Greater Charlotte Oral & Facial Surgery. I had an infected back molar and abscess in my lower jaw that complicated my swallowing and breathing. Dr. Marashi and his team saved my life. They extracted my infected tooth and drained the abscess. The next day the swelling around my throat has decreased 80% and I have zero issues swallowing or breathing. Anyone seeking an Oral Surgeon in the Charlotte area I would highly recommend Dr. Marashi and his team!"

"I had a very good experience- all staff members were very helpful and nice. They took good care of me and the whole process was smooth and the procedure was painless (I only had local). Paper work/ X-ray/ consult/ extraction and follow up after the procedure I give 5 stars. Dr. Marashi was amazing- pulled my tooth and I didn’t even know it when. I would highly recommend to anyone. Thank you"