Mall Jump At Hanes Mall 3320 Silas Creek Parkway, Winston-Salem, NC 27103

"The staff was less than happy to be there. They seemed agitated that we wanted our daughter to jump. Unattentive during the time she jumped. She still had fun but we will not ever do this here again."

"It was my daughter's first time jumping and basically she was unable to jump how she wanted to because the machine operator was focusing more on the other child. Poor customer service and bad attitude when the other child's mother mentioned my child not having a good experience. So I feel like I wasted my money and the machine operator seemed like she didn't want to fix the problem. My daughter and I were so disappointed. I was trying to reward her for working hard and passing her test in school."

"I arrive at this location at 10 and my son was so excited about being able to jump cause he has never done it before! The worker was on her phone and said “ we not open yet “ well it saids y’all open at 10 , she said about 10:15-10:30. And of course my son screamed because he didn’t want to wait nor understood why he couldnt get on! We needed up leaving the mall because he screamed the entire time we was there because of that. Won’t be giving them any of my business or recommending them to others"

"The worker there was so rude to my child. They did not weigh her to see what cords were needs so that led to her not jumping correctly on the trampoline. The worker told my daughter that she was not allowed to look around that she had to only look up and that she did not know how to jump. The worker had my daughter in tears telling her that she did not know how to jump and was continuously asking her why can’t she jump right? Once another worker realized the cords were not correct for her weight they allowed her to jump a little longer. I WILL NOT RECOMMEND FOR ANYONE TO TAKE THEIR CHILDREN TO THIS MALL JUMP! if you’re going to have a job with the public and with children you can’t act like this!! I’m still furious AND IT WAS MY DAUGHTERS BIRTHDAY!!!!!!!"

"My son loves this thing. He told the lady working it was his favorite place in the whole mall and she replied, really? I hate this place. Are you kidding me?!? When we first went to jump she told us she was going on break, which is fine, so we waited 30 minutes til she came back and this is how she treated my son. She was rude to everyone. Rolling her eyes and clearly exasperated that she has to deal with children. I truly hope management reads this and addresses this."