Kelly and Kelly Auto 4677 Bragg Boulevard, Fayetteville, NC 28303

"In the Army, a soldier having a problem with an off-base business is supposed to report it to the base's consumer affairs officer. Get too many complaints, and the officer not only will talk with your business but might put it on the “off limits” list."

"Very poor service. My mother went purchase a car fro them n only drove the car a good 2 weeks n it started to run hot n now they trying to say that I kept driving the car hot when that wasn’t the case he said thing that was inappropriate about where he had to pick up the car from. I want to know if I can get half or all my money back they have the car there. I need to kno I lost my job behind this n put extra mileage on my car to have taken my mom place n I have kids to"

"Exceptional experience at this car dealership! From the moment I walked in, the staff's professionalism and knowledge were evident. They took the time to understand my needs and guide me through a wide range of options, ensuring I found the perfect vehicle. I do appreciate their transparency in pricing, the car battery had some issues after the sells went through but they didn’t hesitate to offer me help and they covered the whole cost for the battery replacement.I felt valued as a customer. Kudos to the team for setting the bar high in customer service."

"The 1 star is because I couldn’t do zero and at least they picked up the phone. Just called this place to try to get information on the type of warranty they offer and possibly some interior pictures on the vehicles we were looking at. They couldn’t do the interior pictures she said because they didn’t have the sales phone at the moment and were quite busy…ok, understandable. The information on the warranty? Oh that’s tiered so we can’t really give you any information on that, is there any way you can come in because you’re asking for a lot for someone just calling over the phone. Mind you we were looking to purchase cash not even looking to finance. Insanely rude. Thankful we got to see the poor service from the jump. Probably better off going elsewhere."

"Had a very good experience at Kelly & Kelly. Timothy, our sales rep was helpful in finding a good, reliable "first" car for one of my children to buy. He was knowledgeable about the cars on the lot and led us to a low milage car. Once we expressed interest, he took us inside to speak with the manager, Kevin. Kevin brought out a deal for our consideration. After some thought and number crunching I presented a counter offer. He proceeded to crunch numbers on his end and was able to meet us at a good price, a manageable monthly payment, with down-payment and financing. It's clear to me that he was interested in earning our business and wanted to be fair. We drove off the lot with the car and are happy with the service provided."