DTLR 419 Cross Creek Mall Dr, Fayetteville, NC 28303

"Went in there today my daughter purchased a pair of shoes for my grandson when we were driving home she just happened to look in the box and they are two different pairs of shoes she went back to return them and lady at register was very rude talking about I can’t go back and look for the other pair because we’re too busy leave your number and I’ll call you if I find them girl what Christmas is in a few days what do you mean this was y’all mess up and wouldn’t give refund because she paid cash so she got a gift card I don’t know who’s running this company but y’all need to hire people who have a little bit of customer service because who you got in there is not it. Rudeness at its finest and all these other bad reviews just confirms it. Do better!!"

"Unfortunately, the items I purchased from DTLR arrived with the sensor tag still attached. After calling them several times, being on hold for extended periods, and being hung on multiple times before I could even speak to anyone. When I finally spoke to a representative he requested that take a picture and email it. Which of course I did. He then tells me that it has to be reviewed. He requested that I call back to see the status. He did inform me that at some point they would send a return label and I would need to return the item. I have to start the process all over again, and if I'm lucky enough to speak to someone and if they received the email and processed it. I have to drive to UPS and return the item. Now that is a bit much for a mistake that DTLR made Not to mention my grandson will not have his Christmas gift. I am extremely upset"

"I wil absolutely never buy from them again. They don't let you know that if you lose and or if they can't read your receipt they do not honor the purchase. No store credit exchange or return if the receipt is damaged in any type of way!!!"

"If I could give them zero stars I would terrible customer service and attitudes. My friend and I went today and no one approached us just was talking loudly amongst each other. The girl with dread and some other girl continued to have a conversation while checking me out without really acknowledging me. I said thank you and they still ignored me terrible people, need a whole change in staff immediately or no one will wanna but from this company again."