Four Points by Sheraton Charlotte - Pineville

"Location is good. Near several restaurants and shopping mall as well as easy access to I77 and 485. Rooms are not good. Musty smell. Wet carpets near the AC units. I've stayed twice and had the same experience. At least on the 2nd stay, the AC worked. On the first stay the AC unit was not working. Worst thing about this facility is the staff. I mentioned I stayed 2xs. The only person that had a smile or friendly comment was one of the housekeepers. And what makes this a place I'll never return to is the front desk staff. My Marriott app stated one price and they charged me a different price even after I discussed it with them at the counter. It took me 3 different calls and multiple emails to get this corrected. The issue was finally corrected by Marriott corporate, not the Sheraton in Pineville. They dug in their heels and refused to admit when they were obviously wrong. Don't bother with this property. There are other Marriott properties in the area just a few minutes away that are WAY better. I'll never stay at this hotel again."

"Business room is spacious, desk has everything I needed. Very well located in Pineville. Quite quiet. You cannot open the window thus no way to get some fresh air. Bed is terrible, still a mattress with springs, I though that was from XIX century, very uncomfortable for me. If you suffer from low back pain, somewhere else. I found some dead bugs in my room. Fridge is pretty noise although you can switch it off. There is no laundry service"

"The people were lovely, but the hotel is old and dated. Badly in need of a refresh. Bed are uncomfortable, no dark curtians, so parking lot lights are disruptive."

"Dude what is this? This place is an enormous disappointment from the perspective of a regular Marriott user. For this price I could have stayed at the Fairfield Inn down the street (another Marriott property) and had a much better experience. The hotel is very small, everything feels old, I'm sitting here watching basic cable when at the Fairfield you get all the streaming services, the bar area has apparently been closed for years so don't get your hopes up there, the breakfast area is abysmal to the point that I'm not even going to try that. There's garbage just sitting out. Very unhappy with this place and I'll be contacting my Marriott rep about it. If I didn't have to be here I'd leave. I cannot believe all the good reviews this place is getting I think they must be fake."

"This was very convenient to the fields my game were being played on. I enjoyed the easy check in, free breakfast, and convenience of everything near me. The rooms are very spacious and pretty clean. I enjoyed that it has a extra couch for sitting and no one has to sit in the bed while watching TV. Hotel also includes a pool!"