Sheraton Charlotte Airport Hotel

"We like this hotel because it is full service, with a very acceptable restaurant. Excellent on demand shuttle pickup at the airport. Courteous staff and dated but clean decor. We greatly prefer the Sheraton to the lesser chain hotels and we feel that it’s worth the small cost difference. Highly recommend for transit at CLT."

"Stayed here as my American Airlines flight was delayed over night. The bar staff was extremely nice and turned an absolutely awful day due to the flight experience into an enjoyable evening. However, whoever the person is that was on the desk at 5am, he needs customer service training as he was nasty and ignored people as they were leaving, very dismissive while instructing us to leave their keys in the box. I did have a question and when I said I have a question he glared at me to which I responded never mind and walked out. He needs to improve his attitude. He should not be the face of your organization."

"Perfect place if you need to be near the airport. They have free shuttle services at zone 1. Check-in is a breeze although I was a bit annoyed at the guy who said that the most he can give me is up to 12 o’clock. Guess what? Check out is 12pm so he’s not doing me any favor. Happily, when I called guest services she said that we could stay in the room up to 1pm. Rooms are a bit tired, but are clean and there are adequate amenities. You can make a Starbucks coffee and tea. A fridge is also at your disposal. On the same floor, there is an ice and vending machine. If you find it too expensive to buy your drinks at the hotel like water, just hop over to its neighbor a Shell station. There’s also a heated pool and a gym on site, but obvi we had no time. It’s just a place to stay for the night."

"We had a nice stay. The rooms were clean with comfortable beds. The staff was helpful and polite. The food was tasty! Bring your bathing suit if you are there in warm weather. They have an indoor/outdoor pool that you can access from the gigantic lobby. The airport shuttle was very helpful since the location seemed to be in a secluded area."