Hyatt Place Charlotte Airport / Billy Graham Parkway

"Unfortunately found this hotel due to a flight delayed overnight. Great service late night as we didn't arrive till after 9pm. However the night clerk was more than pleasant at checking in a line of people, stranded in Charlotte. Still, very clean and pleasant."

"I read some of the reviews and was worried about the negative nature of a lot of them however, I had an extremely good experience. It was some of the other guests that left a lot to be desired. Sure the rooms showed a little wear and tear but the staff was excellent. Sheryl checked us and and was GREAT and gave us restaurant recommendations. She got us signed up for the 5 am shuttle in the morning and we were the first people on the shuttle list. The morning desk agent and shuttle driver were also great. However some other guests jumped on the shuttle after being told there would not be room for them and refused to get off. So, there wasn’t enough room for our entire party and some of us had to take an Uber. The staff was apologetic. My only suggestion would be to have the list and confirm before letting anyone on the shuttle. It wasn’t a huge issue and it was really the other guests that were the problem. Additionally, due to a mix up on our end with the Lake Point Location, one of our wallets was left on the other hotel’s shuttle. They were kind enough to bring it to us at the airport in the morning. All in all, the staff was the best part of our staff and the room, while not new, was very nice!"

"UNSAFE is the best way to describe this hotel. Two full sets of lights are out in the parking lot. That on top of a filthy hallway with a trash cart (with trash) positioned right be the second floor elevator should be enough, but..... We had 3 rooms. 1 had a hair dryer and only 1 had shampoo! When I called the front desk (3 times) to ask about shampoo no one picked up. I walk down there and the guy is sitting there doing NOTHING. He says "we are out of shampoo." What? I am out of cash. There are other nicer hotels in the area that have proper lighting and shampoo. Signed a Hyatt loyalist and Globalist."

"Parked there while flying out of state. Ended up with food poisoning on the way home and was able to book a room with an early check in very easily. Joel was also amazing, he worked so patiently with us to get us shuttled back to the hotel! Thank you for all of your assistance!!"

"We stayed here during a business trip, and though our trip got off on the wrong foot, overall we had a pleasant stay. We arrived at the airport in the evening and called for the shuttle to pick us up. Unfortunately, we waited over half an hour for the shuttle to arrive after being told it would be there in 10 minutes and had to call the front desk several times. Once the shuttle did arrive, it was only a 10 minute drive to get to the hotel. The check-in process was quick and easy. The rooms were very large - they had a large living room, an office area, a bedroom area and a bathroom. There was a mini fridge as well, which is always nice. The bed was comfortable and the room was clean. The bathroom could've used an update, but was functional and adequate. Breakfast in the morning was included with our rate and was comprised of eggs, waffles and some pastries along with coffee, tea and juice. When we arrived back at the hotel the second night, all the power was out. The manager was there and opened the bar and ordered pizza for everyone to apologize for the inconvenience, which was nice. They had an electrician on site right away and the issue was fixed promptly. Overall, our stay was comfortable and pleasant."