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Lux Hair Studio
10898 Monroe Road, Matthews, North Carolina, United States
About the Lux Hair Studio
Lux Hair Studio is a premier beauty salon located in Matthews, North Carolina. Our talented team of stylists are dedicated to providing top-notch hair services in a luxurious and relaxing atmosphere. Whether you're looking for a simple trim or a complete makeover, our expert staff will work with you to achieve the perfect look. Visit us at 10898 Monroe Road and experience the ultimate in hair care and pampering at Lux Hair Studio.
10818, 10898 Monroe Rd, Matthews, NC 28105, United States
Opening hours of Lux Hair Studio
Monday:
Day off
Tuesday:
10:00 - ?
Wednesday:
10:00 - 18:00
Thursday:
10:00 - 18:00
Friday:
09:00 - 18:00
Saturday:
09:00 - 15:00
Sunday:
Day off
Reviews of Lux Hair Studio
"Had a perm with Lien. Did a great job. I'm 94 and she was very solicitous and helpful to me. I will be using her again!!"
"Has the best staff/hairstylist, would recommend!"
"I have been going to Katrice for 6 months and yesterday I stopped by her studio to explain that some very important was happening tomorrow ( she was with a client so I asked if it was okay to speak with her, she said yes) so I asked if I could I please reschedule my appointment, her response was yes you are not canceling you are rescheduling so it should be fine, l will get back to you when I am done. Well her response was very upsetting. Al of a sudden she is quoting her cancellation policy (nothing in that policy mentions rescheduling) and telling me that I would have to be there tomorrow or I will be charged and I would have to prepay my next appointment. I went to the appointment and became upset there. She proceeds to tell me that “she is sorry that I missed something so special but she has to take care of herself. (New wave customer service). I paid but I did not tip her and she says that it is obvious that I am not happy with her so we should stop doing business. I responded that due to the fact my appointment was just before Christmas we should wait until the new year to stop doing business because I will not be able to get an appointment with someone else ( I made this appointment 4 months ago). Her response was that she didn’t have to service me. I have never met anyone with such bad customer service skills, how indifferent she can be and how uncaring she is to her customers."
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