Holiday Inn Express & Suites Sylva - Western Carolina Area, an IHG Hotel

"Overall a 5. 1. Room was a little dated but to be expected for the area and price. Still pretty nice. 2. Clean room. 3. AC and heater worked great. 4. Friendly staff. 5. Very quiet as almost no one was staying there while I visited. 6. Great view of mountains. 7. Pretty close to food and shopping."

"Very very poor communication and customer service. It took us 2 hours to get someone to answer the front desk phone. Corporate even tried reaching out to try and assist, but yet they were also unable to get in contact with them. I️ understand renovations are being made, however that should not affect professionalism, timeliness or communication. It was a real bummer, because up until this we were pleased with the spacious room and location to the casino."

"DO NOT STAY HERE! I had read there were renovations going on. When there wasn’t a coffee pot in my room, I thought it just hadn’t been replaced yet. Not the case! I was charged for stealing it! I called the hotel at least 50 times, and the phone was answered twice. Once to say I needed to speak with manager and once when the manager basically said I stole it. She never followed up to tell me. I called corporate to see if they would resolve it and they stools by the manager. I will never support IHG again!"

"Hotel first floor was being renovated which wasn't even mentioned on website. Our room was great, as was all the staff. Breakfast this morning wasn't hot at all. You could barely call it room temperature. The biscuits were cold and hard. The muffins were stale. Wasn't very appealing at all. We only ate a few bites and ended up throwing it away."

"Front end staff...evenings are wonderful. I had ices that needed frozen due to meds. They were kind enough to put in employees freezer. Under renovations...but didn't hear any noises. We're on the second floor newly decorated. Sorry didn't get young lady name on front desk...she dressed up as a police officer on Halloween. Breakfast was decent. The young man working on 10/31 was extremely friendly. Breakfast area very clean."