Sautee Mountain Retreat 595 Georgia 255, Clarkesville, GA 30523

"I had great hopes for this place. My family visited for a small family reunion during Thanksgiving. Our family rented more than 3 cabins. My cabin had 4 bedrooms. One of the bedrooms had an outside entrance, that was really weird and unsafe if you have children. The bedrooms on the lower level were very cold. The furnace was not pushing any heat to the lower (3) bedrooms. We called onsite maintenance to report the problem. He came out a few hours later with one space heater, and indicated he would bring another… He never came back. We stayed for 4 cold nights!! My bathroom had a wall socket that was literally out of the wall with all the wiring visible (safety hazard to say the least). We decided to wash some clothes before heading home. When we got ready to remove our clothes from the washer to the dryer we noticed a weird smell. It smelled like a natural gas leak in the laundry room. We called onsite maintenance again. He indicated that the cabins didn’t have natural gas. That was reassuring, but I soon realized the smell was the water from the washing machine. In addition, our clothes were soaked in this water because the spin rinse cycle wasn’t working. Now get ready for the grand finale! Finally it was time to leave. We loaded up the car and got ready to place the key in the lock box. Guess what? The lockbox was open with another key to get into our cabin that we and our kids had been sleeping in all night. I clearly had reset the lockbox when I arrived the first day but someone had come by and put another key in and left it open. Needless to say, I am very disappointed. By the way, my family and I camp and have rented many cabins in other areas. Sautee Mountain Retreat, do better!!"

"I only giving this place two stars. There were several issues that did not get resolved and the host contact didn't seem to be very concerned about resolving these issues. For example, he offered to show me how to use the hot tub. Since I own one, I really don't need to be told how to work it. Then I lift back the cover to find the all the control buttons are missing their covers, thus you didn't know which button did what. I didn't need directions, they need to repair their hot tub. Next the television. Thank goodness we were NOT there to watch TV. The Roku worked, and since I had accounts for my channels, we had some entertainment after dark, but the remote control for the cable/satellite box didn't work. And yes, I replaced the batteries myself. It did NOTHING. We had to go to the TV anytime we wanted to adjust the volume. We never got any satellite service. The lights above the stove and the sink didn't work. The ice tray in the refrigerator was not the correct one, so the ice would just overflow into the rest of the freezer. The heating system was mediocre at best. The only time that I really got the cabin comfortable was the might that I built a fire. My feet stayed cold the whole time. The couch was to small. There was no way to get two people comfortable. If you tried to lay down on it, your neck would be in an awkward position. It was not comfortable. No broom, or mop, do when we had a spill, we had to use the bath towels to clean up. I rent places like this all the time, and I understand that EVERYTHING is not going to work perfectly, but based on this experience, I will not be staying with Sauteed Retreat or Evolve ever again."

"The retreat itself is nestled upon a gentle slope of some rolling hills with beautiful vistas to see and exciting trails to traverse. Also, it's positioned quite nicely between several excellent wineries and other local attractions. Our cabins had an interesting aesthetic of pinewood walls and wood-carved adornments. While the bedding was comfortable and the rooms sizable, sound carried too well between them and so I would recommend staying in one of their single-bed cabins if possible. The staff themselves were friendly and helpful...all in all a great experience. I would highly recommend staying at the Sautee Mountain Retreat and will be doing so again in the near future."

"Overall the experience of our cabin was nice. The cabin is beautiful! It appeared very clean upon arrival. Though, I do think for the price of the cabin we shouldn’t have had as many issues. I am genuinely understanding but I don’t think this cabin was ready for guests. I am reviewing the bad things in hopes these items get fixed. We stayed at the Ridgeline upstairs unit this past weekend. Washing machine hose was leaking water in the back. The dryer didn’t have a hose linked to the outside so it did make our room a little warm. I did text our guest contact but he never responded. The water pressure in my bathroom was not good enough for a shower or even brushing my teeth. Luckily, we had a 2nd bathroom and the water pressure in there was good. The towels are hard and scratchy. There is also a constant drip faucet in the kitchen. It would have been nice if we would have been supplied an extra trash bag or 2 for our stay. Though the floors appeared clean, our socks/feet were brown from walking around the floors the first day. Lastly, even with using caution, myself and my sister-in-law slipped on the ramp. She caught herself, but my hands were full so I fell. Luckily, I wasn’t carrying my 1 year old. We both got cuts and bruises from this incident. I think to resolve this issue for any future guests Sautee Mountain Retreat should place non-skid strips. Please address these issues!"

"We stayed at the Getaway Cabin in early September and we could not be more pleased with our experience. The staff was super friendly and accommodating, the cabin was perfect, and the location was awesome. Just a short drive to downtown Helen, and there are several amazing hikes within a 25-30 minute drive. It is central to a lot of outdoor awesomeness. The cabin had all of the essentials for cooking and a very comfortable stay. Also, the hot tub made for relaxing evenings after hiking all day. Could not be happier with Sautee Resorts. Thanks again!"