Pottery Barn Kids

"Very disappointed , I was expecting my grandkids furniture and the delivery was pushed like 2 weeks over because a night stand ead not at the delivery center with the rest of order. My grandkids moved to their new house and they are sleeping on their new mattress since they moved waiting on their bedroom furniture. I Call the store to see if it was possible to deliver the night stand to the store to get their beds and dresser delivered to their home and there was no way to make the change."

"I have been buying from PBK for years!! I just received a lunchbox insert. The quality is NOTHING like it used to be. I also ordered a bookbag. It smelled of heavy chemicals. So disappointing"

"I ordered a Bed on August 30th (and was charged right after I ordered it); 36 days later and no one from the PB store (Durham, Southpoint) can tell me where it is, correction, where 1/2 of it is. I called them three times over the last few weeks to get updates as they don't call you to provide updates, even after you speak with them and they say they will and have noted their internal computer system files. Oh and make sure not to interupt, at all, or you'll get the riot act and a detailed account of your offenses lol. Paying $800 for a toddler bed you expect to get good service from a premium company like PB. You dont expect to have to call three different numbers (Store, Customer Service and Corporate) to get updates because no one at this store takes notes on your previous calls or can provide any real update unless you call 'Customer Service' because the Store physically cannot do that on your behalf, even though the order was to be delivered to and picked up from the STORE. I called Customer Service and unfortunately they couldn't help me either, however, they were so much nicer to speak with on the phone compared to this store. Shout out to Danielle at Customer Service who was very nice and helped me process my cancellation. In summation, I guess if you like to pay a Premium for subpar service than this is your STORE."

"VERY POOR QUALITY FOR THE PRICE! I bought my child the entire mackenzie set with her name for almost $400 and it started falling apart the first day she used it. Also the monogram stitching is terrible and coming apart after ONE DAY of use."

"Pottery Barn Kids has a wonderful selection of kids and baby room accessories. We went during the time back to school stuff goes on sale, and they had a great selection of book bags, lunch boxes, and other school accessories. Their staff was really helpful even though we were only browsing for ideas for our nursery and kids' room. Prices are a little up there, but the quality of product is top notch!"