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Leith Toyota Service Department
8005 Capital Boulevard, Raleigh, North Carolina, United States
About the Leith Toyota Service Department
Leith Toyota Service Department, located at 8005 Capital Boulevard in Raleigh, North Carolina, is your one-stop shop for all your Toyota vehicle maintenance and repair needs. Our experienced technicians are here to provide top-notch service to keep your car running smoothly. Whether you need routine maintenance or major repairs, you can trust our team to get the job done right. Visit us today and experience the exceptional service that sets us apart from the rest.
Photos of Leith Toyota Service Department
8005 Capital Blvd, Raleigh, NC 27616, United States
Opening hours of Leith Toyota Service Department
Monday:
07:00 - 18:00
Tuesday:
07:00 - 18:00
Wednesday:
07:00 - 18:00
Thursday:
07:00 - 18:00
Friday:
07:00 - 18:00
Saturday:
07:00 - 16:00
Sunday:
Day off
Reviews of Leith Toyota Service Department
"Disappointed with Service Experience at Leith Toyota Service Department While the initial check-in was professional, my airbag recall appointment at Leith Toyota Service Department fell short of expectations. I had bought my car from them in summer of 2023. Despite arriving 5 minutes early for my 8:00 am appointment, my car remained parked until 8:35 am. During this wait, at least 10 cars arriving after me were serviced ahead of me while I waited for someone to attend me. When I inquired about the delay, a lady staff member with limited customer service skills dismissively told me to wait outside my car and "have patience". This response, coupled with the priority given to later arrivals, was unprofessional and frustrating on rainy morning. While I understand that service times can vary, transparency and communication are crucial. Not once was I informed about delays, next steps, or estimated wait times. Additionally, after the two-hour service (during which it was determined my car didn't need replacement parts), the service rep simply handed me the keys without informing me of the car's location. This resulted in a five-minute scavenger hunt through the parking lot, with the only assistance being apologies from the initially helpful check-in person. While I understand delays happen, basic professionalism and communication are vital to a positive customer experience and expected from a renowned dealership in Raleigh area. In my opinion, the dealership would benefit from improved staff training in customer service and communication, particularly in the services department. Overall, my experience was disappointing due to unprofessional handling of wait times, communication lapses, and lack of basic follow-through."
"I have had several appointments screwed up at this dealership. Soon after I purchased my vehicle I purchased a Toyota for my son. We always try to schedule service at the same time so we can hang out there and have mother/son time while our cars are serviced. They struggle with getting both appointments scheduled. Most of the time they just have one. So last week I received a call from Toyota to schedule service. They said they had availability on Tuesday at 1:30 (today). I showed up today to find out they meant NEXT Tuesday. I asked 6 or seven months ago for an estimate to replace my auto wiper sensor and I'm still waiting on that? I have never had my vehicle serviced anywhere other than the dealership where I purchased it, but I'm currently looking for options."
"I came for an oil change (with a scheduled appointment). Before I left my vehicle, I asked for an estimated time. The technician stated it will be about 45mins, maybe an hour max. It’s currently been 2hrs and I am still waiting. I was using the texting service and inquiring about the estimated time when it was over an hour since I gave my keys the technician and they ignore my inquiries and continue to ignore them as they sent me standard text messages. In addition to that, they sent me a text that my car was ready an hour and thirty mins after waiting and when I got up to meet the technician for my keys to pay, he notified me that they are actually not ready and they are still working on my car. This the worst customer service ever. Even as this time as I’m tying this, I am STILL waiting..!"
"Disappointing service consistently since 2015. Sheila (manager) addresses concerns, but the service advisers are very inconsistent and it depends on who you get because some advisers are more friendly and more professional than others. Some will willingly help you, others will leave you hanging, and waiting and even try to overcharge and push you for additional services you did not ask for or wish to receive . There has been times when I get persistent messages that my car is due for service, (phone, text, and email). I schedule the service, pull up for my appointment and then they tell me I don’t need service for another 5,000 to 10, 000 miles. Either I do or I don’t. ??. Their system is broken and it’s very annoying when you want consistent and dependable service and service performed when the reminders say you are due."
"Such a disappointing experience. The cashier was rude and acted as my existence bothered her. It's a disorganized and confusing experience to cash out, and the cashier scolded me for not automatically knowing their process. I was told my car was ready for pickup, so I went right to the cashier counter upon entry. The cashier rudely told me she does not "hold any paperwork back here" and that I need to find my service manager. My service manager was nowhere to be found, but a nice guy in the office helped find the papers. Afterwards, I go back to checkout, but when I present my $20 coupon, I was scolded again because they had to re-run my bill. The entire experience was belittling and made me feel as if my patronage was irritating and not wanted. I have been to this location multiple times and received a similar experience each time. This visit was the worst and I was googling other Toyota service centers while she re-ran my bill. There's higher-rated ones not too far away!"
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