Valvoline Instant Oil Change

"Horrible, horrible, horrible!!! Do not come to this place unless you want your skid plate hanging after oil change with broken parts and also try to be scammed by the guys working there. Should I say they also don’t know what they are doing at all and costumer care just doesn’t exist. Manager is rude and unprofessional! And they fix damages with zip ties! Will never come back to this place. Read all reviews before going here I’m not the only one that got screwed over!"

"Did not go here for service. They may be fantastic. I dont know. My issue is, my 70 year old mother got a flat on 74 and pulled into the KFC. Their parking lot neighbors the rear of Valvolines parking lot. She sat there for 40 minutes til I was able to get there. Not one Valvoline employee asked if she needed help. There were at least 3 or 4 guys hanging out in the back the entire time I was there. My point is, as a fellow mechanic, I would have noticed a woman alone in an empty parking lot parked across 3 spots with an obviously flat tire and offered to help. I know it's not their "job" because she wasn't in their lot but c'mon. Had they offered to help they probably would have gained a customer for life with my mother. But they didn't. They just stood there and watched her try to pull a spare tire out on her own. So maybe think twice before you spend your money there. There's plenty of shops around with skilled mechanics that actually care about people."

"2 hours. For an oil change. Because someone couldn't figure out how to put a belt back on.... NOT ON MY VEHICLE. 3 bays were stopped to a crawl because of this. Poor woman was there for close to 3 hours. Why not look on the google machine for a how-to.... I bet I could've found one. Yes, I should have left but was trying to be patient and, at some point, just decided I committed too much time to start over somewhere else."

"On my first visit I was pleasantly surprised with how efficient, knowledgable, friendly the young staff and manager were. They did not pressure me into extra services but showed me up front what services I might need next time. Being late on a Friday afternoon it was a longer wait than I had anticipated but that did not deter from me wanting to return."

"Never coming here again. Oil change was perfect. They didn’t have my oil and couldn’t change my fuel filter because of company policy. So I went to the auto store next door and bought oil and it was perfectly fine, no issues here. My problem is that I drove 15 minutes down the road and when I stopped I saw my under panel hanging off on the front. So strike one. I call and say I’ll be back and I want them to put it back in and they say no problem. I arrive and the blonde kid zip ties the front of the panel to keep it up. I get on the floor to check it and let him know the sides of the panel have to be pushed into place for it to stay correctly. So strike two. He says some threads are missing and I say its fine I can buy more later but that the panel was on correctly when I came here even with missing threads. He goes back down to try to get it correct and the pictures are the results. I checked it before I left and decided it wasn’t worth it to ask him to fix it a third time because he clearly wasn’t doing it right. HE BOLTED MY UNDER-PANEL BACK IN. Strike three. I didn’t see the bolts til today when I got home. Absolutely not happy with my service."