Hendrick Toyota Concord

"Today I received the same above and beyond 5-star service at Hendrick Toyota as I have come to expect, so no surprise here. My service advisor, Brandon, greeted me right away and after a thorough review of the services to be performed and the approximate costs, he escorted me to the customer comfort area, where he checked in with statuses and/or consultations when appropriate, until checkout time. I was told when to schedule the NC inspection since it was too early to have it done today, and I appreciate being advised about the need for new tires around April of next year, because it gives me time to set those funds aside. I am thoroughly pleased with Hendrick as a high quality service provider for my Toyota Highlander!"

"The experience was very good! In general, everyone tried their best for us which we appreciated. We were able to reach a deal that we were happy with. Daniel Melendez, especially, was very calm, patient, and nice throughout the whole process. He is a good listener and shows that he cares about his clients. He was very clear and explained with good intent. Thank you Daniel!"

"I recently had the pleasure of visiting the Hendrick Toyota Concord Service Center and I must say, the customer service provided by Bernard was absolutely outstanding. From the moment I walked into the service center, Bernard greeted me with a warm smile and made me feel welcomed. He patiently listened to my car issues and concerns, and then went above and beyond to address them. Bernard was extremely knowledgeable and he took the time to explain everything in detail. Not only did Bernard help me with my car service needs, but he also made the entire process smooth and hassle-free. He was transparent about the service costs, estimated time, and any additional recommendations. I never felt pressured or rushed into making a decision. Throughout the entire experience, Bernard displayed professionalism, integrity, and genuine care for his customers. He was always available to answer any questions or concerns I had, even after the service was complete. I highly recommend the Hendrick Toyota Concord Service Center and specifically Bernard for anyone in need of car maintenance or repairs. His exceptional customer service truly sets him apart. Thank you, Bernard, for making my car service experience a memorable one!"

"Mark Sales Mgr, Kyle floor Mgr, Jessy sales associate and Matt the Marine hoo Rahh! Finance Mgr all went out of there way to make my buying experience so quick and seamless on a vehicle that was just traded in on the day I arrived. 10 star experience, you can bet when we buy our next new Toyota we will be back here at our home town Toyota Dealership! Thanks for the best experience ever! You are all true professionals M.M."

"This is the vehicle I got at Town and Country Toyota of Charlotte. Let me say Aaron Truong at Toyota in Concord is one of the worst car salesmen. He will leave you on read, the last message I got was at 12:51. He didn’t have a white one for another 3 weeks, so he wouldn’t have made the sale until then but he could have been courteous and still talked to me to work up the deal. I have worked with him before on another deal I was trying to secure….same thing. I highly recommend going down the road to Town and Country. Thank you Toyota of Concord for your un professionalism allowing me to go get this beauty last night from Town and Country of Charlotte ❤️❤️"