Huntersville Ford Service Department

"Leased a 2021 ford explorer and we have had nothing but recalls and issues with the vehicle and ford staffed would not help! They would always find a way for us to have to pay something for a malfunction of the vehicle and we would be respectful but over time it became very frustrating. The seat adjustment stopped working and we called to schedule maintenance and a recall and they pushed us out 3 months then when we arrived they said we were 200 miles over our warranty so we had to pay for the diagnostics $175. My wife drives the vehicle and hasn’t been able to drive because she can’t reach the pedals and if we got the vehicle in months ago we would have been well within warranty but the response we got was “it’s policy” no customer service of any kind! Very disappointed and ford has lost my family's business moving forward."

"Lao exceeded my expectations!!! Very knowledgeable and helpful in every way. You seem to take great pride in those that you hire, and it is much appreciated. Thanks, Janice Hoover"

"Brought in my 2019 Ford Edge ST to be serviced for some noises I was hearing in the rear of the car. Jacob kept me up to date on the status of my car, informed me of the TSB that was out relating to the issues I was having. They resolved the problem the very next day and got me back in my car within 24-48 hrs of dropping it off. I previously brought the car to a different Ford dealership who claimed to fix the issues and did not. This Ford dealership did fix the issues, thanks again!"

"We loved our experience with Huntersville Ford! We are a returning customer and continually impressed with the entire team. Anthony was so helpful and patient while we moved carseats around to see if the Explorer was the right fit for us. Gave us his take after owning one himself with kids. He even helped occupy our kids while we looked at our options. Franklin in finance made the rest of the process so streamlined and fast. Both were personable and professional. If you're looking for a new car, go see Anthony and Franklin."

"Brandon Fritz, Franklin Zambrano, and Keith Hoffield were absolutely brilliant throughout my entire trade and purchase. I trade cars every two to three years, the last two have been Fords. I went to five area Ford Dealers looking for the perfect F-150, two of them over 50 miles away. At Huntersville Ford I felt seen, respected, and heard. What I didn't expect was the little extras and two-years of free maintenance plus a rental car. This dealership is not the closest or the most convenient to me, but this group of professionals have earned my business."