Lakeside Dental

"I want to start by emphasizing that during my active years as a patient in 2020 and 2021, I experienced no issues with the services or staff. The overall experience was positive, and everyone was courteous. It's crucial to mention that there has been a complete turnover in both doctors and office staff since then. Fast forward to February 5, 2024, when I received a collections email. Upon calling the office, I reached the answering service, and I was informed that the outstanding balance was attributed to a cleaning in 2021 that my insurance supposedly didn't cover. Despite my belief that insurance typically covers cleanings, I decided to address the matter. Expressing my frustration, I questioned why the balance from three fiscal years ago was only now coming to light. The answering service assured me they would relay my message to the practice manager in a polite manner. The following morning, an office representative returned my call, having been briefed by the answering service. I recounted the situation, and the staff member explained that the person responsible for billing in 2021 and 2022 had made errors and was no longer with the office. I voiced my concern about their accountability and questioned whether the new staff member in 2023 had also neglected their duties. The staff member mentioned that they had attempted to notify me through several texts, around six, with messages like "click here for statement." Unfortunately, I couldn't recall these texts amidst the multitude of marketing messages I receive regularly. Highlighting my accessibility, I pointed out that they had successfully reached out to me via call and email for appointment reminders. The staff confirmed that my email and phone number were correct in their system. Despite this, they had relied on automated texts for billing notifications. I admit that I expressed frustration with the current office staff. The turning point was when the staff member mentioned that I wasn't in collections yet and could still settle the payment. While this may be a silver lining, I questioned why they hadn't attempted more direct communication, such as a call or email, before resorting to a collections notice. My concern goes beyond the potential $200 owed; it's about the discomfort of finding myself in collections, a situation I don't typically encounter. Given the substantial changes in doctors, staff, and what appears to be an entirely new practice, I find myself questioning whether I genuinely owe this money to the current entity."

"Thank you so much for your professional help, for your jewelry work, you just brought my mother back to normal life. The best specialists, simply golden hands, identified the problem and solved it quickly and professionally. Specialists of the highest level, with great empathy - we received more than we ordered) Now only to you, you are the best!"

"Meghan the hygienist is great! She is very thorough and gentle, plus she is happy to explain her cleaning process. She answers all your questions, too! I was a first time patient and the checking in process was chaotic. I filled in my paperwork online ahead of time and sent photos of my insurance but the desk staff and room staff still asked for my insurance card. After several text messages from them to remind me of my appointment and to say I’ll be charged if I don’t cancel 2 days in advance, they seemed to be confused about me being there. They sat me in one room that was not set up, then moved me to another. No one introduced themselves and made me feel welcomed. I heard one staff member say she didn’t want to do something to prepare for another patient, then she came into my room and with a big sigh, started talking my X-rays. I felt rather awkward, like a bother. Dentist did an adequate exam and we spoke but I don’t really know what he looked like, As he stood behind me and outside my line of vision the entire time. But because of Meghan, I’ll give them a second chance."

"Everyone was very nice and professional. They had state of the art equipment. I had X-rays, cleaning and an exam. I was given a treatment plan. I never saw the dentist face. He stayed behind me the whole time. The people at the front desk said they would call me after checking with my insurance company and let me know how much they would pay. They never called."

"Hygienist was very personable and cared about my comfort during the cleaning. The admins were not at the office on time for my 7am and two patients including myself had to wait in the elevator lobby for them to open up. Not a huge deal but seemed a bit unprofessional. They were very kind and helpful once they opened up the office to us."