Jack’s Boots & Apparel 510 North McPherson Church Road, Fayetteville, NC 28303

"Bought a pair of boots on a Saturday, wore them the next day and part of the outer sole started to fall apart. Called the store on the following Monday and the lady I spoke to on the telephone told me to bring them back in and I could Exchange them or get a refund. I drove 40min out of the way to do the exchange or refund. She looked at them and then proceeded to tell me that it was not considered a defect because I probably snagged it on a rock. I told her that I only wore them once and I haven’t used them for work or anything like that. She said it didn’t matter because I probably snagged it on something when I was walking across the parking lot. Keep in mind this is supposed to be a work boot, and I would know if I snagged it on something that would damage the sole, and I can assure you I did not! She had a bad attitude right from the start. I could tell she was predetermined to not do the exchange or a refund regardless! I have spent a lot of money in this store in the past, and my kids had some boots picked out for Christmas in this store. I will not be back! and she made it very obvious she couldn’t care less! Don’t spend your money here! If something isn’t right, or you’re boots start to fall apart the day after your purchase. Your just stuck with it! I’m out 170.00 by shopping here. The Bottom line is you will not be successful at getting an exchange or refund here, and if you read some of the other bad reviews, you will see I’m not alone!"

"I’m a Texas girl and THIS is the place! First, they saw us in the parking lot and opened the doors early. Rare customer service in todays world. The staff is so kind, knowledgeable and the selection is the best I’ve seen in the area. Not only did I get one pair of boots I got TWO! Jason Aldean here we come! Thanks for going above and beyond!"

"Awesome experience today at Jacks!! Our first boot buying experience was made possible by the knowledgeable, patient and friendly ladies who assisted us. We’re not for NC but won’t buy anywhere else."

"Absolutely amazing selection and Jodi knows absolutely everything about the boot brands, how they fit and what will work best for your leg shape! Fabulous customer service from Jodi and Megan! Love this place!"

"Excellent and friendly service! Even though they did not have my size in the boot I wanted, they helped me try on a similar style so I knew exactly what to order on line. Their prices are lower and their selection is much more stylish than what I saw at Boot Barn. Highly recommend this store!"