Hendrick Chrysler Jeep FIAT Fayetteville

"My wife and I started looking online for a vehicle and was connected with Andrew G. He was extremely helpful and patient as we went through our selections. As we went through the process he explained everything which made us comfortable with our decision. We appreciate it Andrew and will be back to see you when its time to buy the next Jeep in a few months"

"Purchased a RAM truck from Tony Perez. He went above and beyond our expectations. Made us feel comfortable the moment we walked through the doors. He was effective, efficient & friendly. Will definitely be back!!! Thank you for a positive experience!!"

"Great service from Allison Dunk from the time we arrived . We drove about 2 hrs to inspect and purchase vehicle. She was very friendly and went over every detail and answered any questions.Allison was very thorough with her job.You should be proud to have such an excellent employee on your team. Even one of your sister dealership that was a lot closer was not friendly or helpful even told us to go to Fayetteville they couldn’t help us. Thanks Allison. Ernie and Carol"

"I would not recommend bringing your hybrid vehicle here for service. This was hands down the worst service experience I have ever had. I have since moved, but I would choose to drive to a different town for service if I were still local. Hendrick serviced my van several times while living in the area, and I had issues with multiple of those. One left us without cruise control for a 3,000 mile road trip after I had paid a large amount of money to fix the cruise (however, the cruise actually worked before bringing the van to them). Another left us without AC leading to us canceling a trip midway, turning around to head home. We also were stuck in the middle of our move only able to go 35 MPH at one point. The last time Hendrick serviced our van was right before PCSing. They gave our van back the day before leaving with two service lights still on and convinced me they would go off as we drove. They never went off and caused issues as we drove. After moving, my van went into another shop immediately. Once the new shop FINALLY got in contact with the service manager, John, to figure out what they did, they quickly found and fixed several issues Hendrick left behind. I purposely waited several months before leaving this review to ensure the new repairs were done correctly by the new shop, and sure enough, my van has been working wonderfully for months now. In a nutshell, errors were made during repairs, I was lied to, and I was left with a faulty vehicle after paying a large amount of money. They left my family hanging during a move and would not own their mistakes. Communication was terrible which ultimately ended with me opening up a case with Chrysler directly. I tried reaching out to the GM 2 different times but never heard back. Craig was the only positive part of my experience, but he could only do so much. Working with the service manager, John, was not a good experience. He was hard to get in contact with and even talked poorly of me to the new shop making it my fault, still unable to own his shop's mistakes. It still gives me an unsettling feeling thinking about how much money I gave this shop to then turn around and pay another shop to fix their mistakes. I was very trusting and understanding as Hendrick worked on my vehicle. I trusted the things they told me and was just starting to accept I had bought a bad vehicle. It wasn't until I started getting opinions from other shops and saw how confidently the new shop fixed my vehicle that I realized they had actually treated me so poorly."