Merchant's Tire & Auto Centers

"I would not recommend getting anything other than an oil change done there. I called to make an appointment for tuneup and ac/resistor, they kept car all day. Since quarantining I have not driven any where since I picked car up from them and all of a sudden my car is making terrible sounds and the ac blower does not come off. I call talk to the manager Mike, takes car in next day and they keep it from 10am to 2pm, says its electrical but don't know what it is, have the nerve to tell me the problem is easy but he dont know why and how to fix it.... But still have my money paid them almost $600.00... I was better off not taking my car to them."

"Not many businesses are in the business of teaching you to despise them. This one is. And Ken the manager is/was the worst of all. Among many irritations was Ken's attitude, clearly passed on to his crew, that customers are all jerks and and they and their vehicles should be treated accordingly. In fact, Ken is without question the worst business operator I've ever had the misfortune of dealing with. I would like to employ him myself, just to have the pleasure of firing him. Too bad it isn't possible to give this business negative stars."

"If I could give less than 1 start I would. They broke my grill!!!!! Then Kenneth Briska lied to the company insurance so they wouldn't have to fix it. Oh I am not done with them believe that. This is just the beginning. I am filing complaints with the BBB as well with corporate. The only good person that I can say is on my side is Waylen. That place would be a lot better with just him working there."

"Worst place ever!!!! I brought my car here to get four new tires and have them do the alignment. I set the appointment for 8 AM brought it there and dropped it off and told them I would be back at 4 PM to pick it up. When I dropped it off there was only one other car there. When I came back at 4 they had just started it. They told me my stud was stripped so they had to replace it, I know I didn't strip the stud because I used a torque wrench to put the lug nuts on. They took the studs off but couldn't find the replacements. I had to leave my car there overnight and They finished it the next day around noon (28 hours later). After all this you would think they would give me a discount right? Wrong!! When I asked for one the Manager called me a thief and a liar!! I ask to speak to his manager and he said no!! I called the customer service number and filed a complaint. The district manager called me the next day and gave me $100 back, only reason they get two stars instead of one."

"Friday, January 17, 2014 My tire was completely flat, so I had it towed to the shop at 7:15am (15 minutes before the store opens). I usually shop at Discount Tires, but had found a good value pick on Merchant's website, so despite the negative reviews decided to give them a try. The website stated that the tire was in stock at this location. When I spoke to the store's manager at 7:30am the tires were not in stock, but he stated that they could be transferred from another store within 2 hours, but "no guarantees." I left my car thinking he was under-promising in order to over produce - win my loyalty as a new customer. Over 5 hours later the tires still had not arrived. I asked Merchant's to fill the flat with air and drove to Discount Tires where I was in and out in 30 minutes. Lesson learned. When you read the other Google reviews, please note that there is only one positive review for this store. It was submitted by Ken Briska, who happens to be the store's manager."