DTLR

"Ok I understand the system MAY GO DOWN..... Come to see what I can catch while it's here and a NOTE ON THE DOOR SAYS "SYSTEM DOWN COME BACK AT 2PM" more like WE'LL OPEN BACK UP AT 2 Sssooo you know when you system is gonna start working to the point of a certain time or EVERYONE STEPPED OUT!! SO GHETTO INDEED......"

"My husband won a raffle. Dayvif pick up he is out of town, he called a guy says no problem your wife can pick them up. I drove an hour for a lady, rude at that to tell me NO he has to pick them up. I have his ID and the pin for the raffle ..definitely different stories and NO CUSTOMER SERVICE!!!!!!!!! NEVER AGAIN!!!!!!!!"

"Kinda ghetto. Kinda rude. Can’t see me spending the amount of money I was about to spend on that lack luster customer service."

"I brought some sneakers on DTLR online and did store pickup at this location. I went back the next day to return them because they didn’t fit . And they had no smaller sizes. So I requested a refund I paid with my credit card online. NO Guy at the register said I couldn’t get a refund back to my card. The only thing he could do is give me a gift card which I didn’t want. After that I called 3 times customer service and they all said that he had to give me a full refund to my original payment back on my credit card. They said if I paid with paypal or apple pay the refund would be a gift card. This is the first and last time I will be ever be shopping at these damn stores."

"First time here. We had a wonderful experience for back to school shoe shopping at this store. We called ahead for a specific shoe and size. They told us they had it. Eventhough they were steady busy, the 3 ladies (1 cashier and 2 on the floor) were very kind and genuinely helpful. Was there 8/22 between 3-4pm. I hope these ladies get recognized because MANY stores lack customer service."