Goodwill Industries of Eastern NC, Inc. - Millpond

"What an absolute joke! I frequent 6 locations in this area and by far this is the worst location. The staff member at the register was easily the most rude person I've ever encountered in a "retail" setting. Easy to see why I'm not the first person to mention this. I've been visiting this specific location for the last 2 years and it has slowly dropped off. Be careful of bait and switch pricing. Items will be clearly marked with a price then the staff member at the register just charges whatever they want. Now to be fair the pricing structure is essentially based on standard thrift pricing but when multiple items are marked as one price and then you are charged a different price at the register and when you ask why, the response is "that's how much they are". Then why even bother writing prices on the item?!? I personally won't be back to this location. I'll stick to the other location off of Sunset Lake rd."

"The lady up front was rude and ignored me when I tried to tell her about one of the workers coughing and sneezing into his hands and onto the dvds he was sorting. Touching each and every case, disc inside, and shelf. She did give me a Lysol wipe after I asked but laughed about it while still ignoring every word I said. The whole store seems…dirty."

"The lady at the register was walking away as I came up to the register and looked at me and said “really?” With an attitude? I was once an employee of goodwill and whether you are having a bad day or not…taking it out on a customer who was nothing but nice to you is not the answer. Ma’am if you don’t like your job or have an issue with a customer wanting to pay for something….find another job….just be warned that most jobs have some form of a register…."

"We have given this location several chances to redeem itself and each time, they fail. The female manager (possibly) is not friendly or appreciative of donations. We have been yelled at when trying to find a parking spot to unload items for the store. ANother occasion,we asked about a price for an unmarked dress. It was taken to the back of the store, "priced" and brought back to the register with an exorbitant sales price. This goes against many regional GCF policies. GCF have several regions in NC so they operate a little differently and have different missions. The location is in need of a paint job and a deep cleaning."

"Donations staff were pretty nasty today. Won't be returning to this location (not that they care). I think Matthews Drive staff are much more friendly. I am just donating clothes and stuff- no need for an attitude folks!"