Rent-A-Center

"Lease a mattress from this location for a short period of time. Phoned in ahead of the renewal date on 1/29/24 to request a pick up and was told that the company does not accept returns on mattresses. At the time of my leasing the item, I was not informed of this update. The item is a lease item. Contacted the Corporate office who intern contacted the store directly and the agent stated that he was told by the Area Manager that there is no return on mattresses, however the agent never informed me at the time of lease which is now an issue that Corporate had to create a complaint ticket to be forwarded to the Area Manager for further review. Still waiting on a response/update at of 2/2/24."

"I took half a day off from work today for a delivery that never arrived. No phone call, no reschedule, they just left me hanging."

"Wish I had the energy to go into detail with my experience with this store but unfortunately that’s how draining it was. To summarize it just don’t even waste your time!!!!"

"I put in a order on wednesday I called the store on Friday and asked what the deal was. And even though it's said online that they had the furniture, the store said they didn't and they had to call other stores to find it so a day or two go by I call again. It was the same story that they couldn't find the furniture. At this point the manager said he can get me something different and it would be about another week before it can be delivered. I was just fed up at this point and asked for the contract agreement to be terminated. My only question was after the manager was fine losing my business that how long before I get refunded my money. He said 7-10 business days but when I was paying for the furniture the money was out of my account in 7-10 seconds but I may have to wait over a week for my money. Will change my review if refund is issued sooner."

"Absolutely appalled! Order washer and dryer set, was supposed to be delivered Tuesday never came till Thursday, they hooked up the washer wrong cold water to the hot water and vice versa . Dryer doesn’t even heat or dry clothes ! They never covered the wires in back of dryer resulting in my husband being electrocuted!! Never hooked up a vent hose either ! I’m beyond mad and disgusted with the service ! Update: Thank you Leo for working with me to fix all the issues we had ! I greatly appreciate you taking the time to be honorable and fixing the situation !"