New River Building Supply 2340 Tynecastle Highway, Banner Elk, NC 28604

"Took my own 4 keys to be cut. Paid $4 per key. The young girl totally mauled the keys on the machine. She kept saying she did it right. Obviously she didn't. The other lady came over and offered no correction or credit for my ruined keys. I always try to buy and use “local” but I will def be going to Lowes Buiding Supply from now on. They lost all of my future business over $16. Update: I received personal responses from the owner and the manager, Luke, at New River Building Supply. They couldn’t have been more apologetic and went above and beyond trying to make this right. They offered to reimburse me for the ruined keys and to pay for new keys. I declined the offer only because small businesses have a hard enough time realizing profits and competing with Big Corporate. I thanked them for reaching out and assured Luke that I would definitely be back to shop in my favorite hardware store."

"Very nice store with everything you need to build, maintain, and enjoy the area! Picked up some sleds today to enjoy the snow! :)"

"Customer service couldn't get any better!!! They went out of they're way to see if they had what I needed and they did. I will definitely shop there if I need anything at all. Thank you New River Building for a great experience with your business!! Sincerely Michael Gaines!!"

"Friendly and knowledgeable staff, good prices too. Always shop local, they appreciate ya more."