Jersey Mike's Subs

"NOT A CUSTOMER UNTIL 5:44 PM On February 7th 2023. I placed an order on the Jersey Mike's app. I arrived early. So I stood in line for my order. Told the order taker I ordered online. The sad no smile somber woman showed me my ticket and said they are working on it. I said alright. So I got out of line waiting for my name to be called. 6 other people came in after me and ordered. They made their sandwiches. I stood back in line and when I got to the order taker. She said,"I told you we are working on it. I stated,"You served 6 people that walked in off the street. I paid before these people, these people haven't even paid, you had my order to make my sandwich". She said, "The ticket says the sandwich does not need to be ready until 5:44 PM. " Although I am standing right in front of her. What more could she take from me? My Time. ( More valuable than money) They have my Money, My Tip, My Presence. I do not BECOME A CUSTOMER UNTIL 5:44 PM because I used the Jersey Mike's app. The people that came after me had no investment in their sandwich, yet they made it. All 6 could have walked out and decided they did not want the sandwich because there was no investment. I made the order, made the Investment -Payment -Plus Tip before I came into the store ahead of these people. They are paid by the care and service they provide making sandwiches for their customers who pay them. I had to ask for my Refund! I told her," Refund my purchase." She said, "You don't want your sandwich." I said, "NO, Refund my purchase." I certainly would not trust them to make my sandwich, she was certainly not happy working there. No customer service skills at all. The only reason to tip these people is to make sure they do not do something( sadistic to the food) before you put it in your mouth. By my payment I hired them, and for the product and to make my food with care. Tip should be for great service above and beyond ( Not found here) Jersey Mike's wants you to tip on the app before you arrive, Jersey Mike's is represented by the employees you hire and train to serve your customers. Teach them to know what customers are! Also how to properly serve them! This is not the Jersey Mike's I would recommend to go to. I did receive my refund and left."

"Excellent service. I’ve been to other Jersey Mike’s restaurants in Raleigh, so I’m able to compare the quality of service. This Jersey Mike’s beats all of them hands down. The staff, TT and the cashier, were amazing, fast, attentive and courteous. It was worth the drive. I’ll definitely be back."

"When I came in, staff was just standing around while the dining area was filthy. Staff is completely indifferent to customers. The shape of the dining area really makes me question how sanitary food prep is. I had to clean my own table. Went ahead and cleaned then all."

"Worst place ever. New Hope Road Jersey Mikes. I came in and ask for a Mike Special Philly on wheat. The guy ask me what i wanted. I said everything. Mind you the only options are mayonnaise, tomatoes, onions, lettuce, pickles and peppers. He asked me, "what do you mean?" So I literally had to list all that I just listed. OK. So we order and pay. Two people was behind us, then someone from the outside came in and got there order. Must have ordered ahead. You know what. The two people who ordered after us got there orders, must husband got his order. I'm still waiting. We waited for a very long time. I finally ask the guy in front, "where is my sandwich?" Well we had others sandwiches to do other than yours. Whaaaatt? This was the worst experience I have ever had at a subway sandwich shop. This was my first time at Jersey Mike's. This is my last time. Then the young lady tried to get an attitude because we had to wait. Does that make sense. I'm done. I just walked out with my sandwiches. My sandwich didn't have any of the stuff I asked for, nor was it on wheat. And it was cold. Never again. Plus it kinds stinks. And the one half I did eat made my stomach hurt. Lord Jesus!!"