Chick-fil-A

"I called back to notify them that the food was not cooked fresh mto order as requested. The Human Resources director who answered the phone stated that they do not cook anything fresh to order when requested NOT EVEN THE FRIES, the chicken and macaroni tasted as if it had been sitting all day to the point that the corners of the bread on the sandwich were hard and pieces of the macaroni were crunchy. My coworker didn’t even eat the food and I don’t think the food should have been in that condition if it were fresh. I didn’t even get to explain all of this due to the Human Resources Director rudely cutting me off, I asked for the DM number or the individual over her which she stated she couldn’t give out. She did say she would take my Number, & give it to the operator Jake but I truly doubt that and offered to give me corporates number. She had an excuse for everything never once apologized or offered a cookie even. I frequent chick fila very often whether it’s doing door dash, Uber eats, or for my self I’ve never heard of this and this is the first time I’ve ever had this issue. I’m not a complainer the young lady who took the order was great though and was moving the line promptly, not a long wait time at all so I figured it would be a great experience my first time at this location. It went wrong as soon as I was passed the food, I asked the young lady if the fries and food was fresh and SHE Lied and said yes. I WILL NEVER RETURN TO THIS LOCATION AND will make sure I tell my passengers I drop off at the hotels near there to go to the chick fila elsewhere or to the one in north hills!!! LET’S NOT FORGET I ORDERED FOOD AND DRINKS ONLY TO GET NO STRAWS IN EITHER BAG OR NAPKINS!!!"

"Our family likes Chick-fil-A. We know what to expect from most locations. This team tonight was really struggling to hold it all together. Our drive-thru order took entirely too long to prepare. We only ordered two nugget meals. Fries were cold. The chicken was good. Hopefully things pick up a little out there. We will give them another shot."

"It's a chick fil a is great, only complaint from me is when Mobile ordering. In the time from my check in to when I got my food 8-10 drive through orders had come and gone. Just seems to make the speed and convenience of mobile ordering kind of a moot point......"

"Old chicken with only 2 out of 4 meal. Only thing good was my lemonade. Waited 10 minutes in line after order took for the customer in front of me. Like really for this old meal"

"I went to this location for lunch today. I ordered my food and pulled through the drive thru. When I looked in the bag, I quickly noticed that both the large fries were burnt and couldn’t be eaten. I went back to the window and let the employee know. Chick-fil-A replaced those batches of fries for a “new” batch. After finally sitting down to each my food, I opened my chicken sandwich to see that they have given me a small chicken that looked and tasted like leftovers from the breakfast biscuits. Then as the icing on top of the cake, we found a piece of yarn (?) or string, fried in the batch of fries. I have never been so disappointed and shocked at a Chick-fil-A. 0/10 would not recommend. Pictured is also a side by side view of the “new” set of fries compared to the first ones they gave us."