Firestone Complete Auto Care

"Waited over 4 hrs for tires. Was told after 3 hrs tires were on the way. This was after I was first told the tires were called in before I even arrived. Had to inquire twice after at different time increments about the progress and was told two different things. I brought my vehicle in at approximately 09:29 and did not not get it back until almost 14:00. They did not keep me informed about the arrival of time of the tires and I feel I was being brushed off for slow work."

"Great customer service, friendly informative staff. Excellent work. I personally observed the team inside work with customers to help them understand recommended repairs, then work with them to obtain the best cost. Even those with little knowledge of vehicle repair service were thankful of their service. Loved it."

"I like the idea and practice of making an appointment. I don't have to show up at 7:30 am and just hope there is not a huge group of people all trying to get their car fixed. They did let me know the approximate waiting time, if I did sit in the lobby. They couldn't find anything wrong with my brakes, but they did check front and back, and they did a test drive to see if they heard the sound that I came in concerned about. The intake tech did say, that if I heard that sound again, to come straight in to be checked. The tech who took my information was friendly and pleasant to talk to."

"Staff was very knowledgeable about the issues of my vehicle. While waiting for my car to be serviced there was great entertainment on the TV and they had a plenty of charging ports while others were on their phones. Definitely going there to get my car serviced."

"Dropped it off on a Thursday afternoon, informed them that I would like to have a tire balancing done and most importantly that I would need to pick it up that following Saturday. Was told by Camden that that would be no problem at all, so I dropped it off in good faith, and came back around 4:00 on Saturday. When I requested for the completed paperwork, he looked at me confused and had informed me that nothing was done to the vehicle other than an overall inspection, and that parts were on order and set to arrive on Monday, completely wasting my time. Since I informed them that I will be driving out of state, I now have a vehicle that has not been serviced as I had specifically requested and had two of my days wasted. If you've had a good experience, awesome. But otherwise at this point I can only consider that they're either liars or incompetent. So they decided to reach out to me, and apparently their corporate office can't read either. I was never given paperwork since no work was done. So there is no invoice number."