Southern Alternative

"I love this store and it has great customer service! I ordered the wrong size of a sweater and I sent an email to them right away seeing if they could change it. I got an email back the next day saying they switched my sizing, my order had already been shipped so I called to confirm. I got an answer to the call right away and the nice lady told me everything was all set and I would receive the correct size I needed! Also fast shipping because my order was sent out the day after I ordered it. When I saw all these negative reviews I was shocked because I have never had a bad experience with Southern Alternative."

"I have read the reviews so far about the customer service but that was not my experience. I had ordered a pair of shorts which arrived with a broken zipper. I immediately reached out to customer service and got a response within a day. From there the lovely customer service person made sure I got the size I wanted and that the problem was made right. I have never had better customer service from an online boutique. Although the shorts did arrive defective, they are high quality denim! I will be returning and buying more in the future."

"If I could give this company a negative score I would. They have absolutely no customer service. They never reply to your calls or emails. Additionally we bought a dress here that was small and returned it only to find out that we could only get store credit. We bought other items on the store credit which were also too small and then they made excuses why they wouldn’t take those back as well. IE it was a “western sale” so they don’t take it back. Small is actually extra small here. My daughter is a size 2 and the small was tiny. Once you’re in the loop you can’t get out, you only have store credit to work with and must read the fine print with every purchase. Do yourself a favor and avoid this store. We are sorry we ever heard of it."

"At this point.. they don’t even deserve a 1 star review from reading all the reviews. Because another customer is now experiencing what so many others have. I should have looked at the reviews before I ordered. I ordered a super cute dress but unfortunately when I received the dress it was not flattering on me! Is what it is. I go to return it and realize they only do e-gift cards. That was a bummer but it was my fault for not checking… I put in my return on 3/15, the day I got my package. No word from them. I email them again on the 28th and still nothing. I’ve tried calling them as well and every time it goes to a voicemail… and of course there’s no more space to leave a voicemail. What a horrible experience. Never again."

"I first emailed them on 6/12/19 because an item i received completely fell apart. WHILE I WAS WEARING IT. Since then, all I've gotten back are a bunch of emails giving me the run-around with stupid emojis and promises to get back to me the following day. I've had to consistently follow up because no one EVER got back to me. Every time I followed up, it was just "so sorry for the delay. i'm so sad this is happening. I have not forgotten about you. have a great day." It's now 7/2/19. Just a whole bunch of lies about getting back to me once the "return team" gets back to her. It's all lies. This has been a terrible experience. I understand when a company has a no refund policy, but I wouldn't expect that to apply to items that are defective. Do yourself a favor - STAY AWAY from Southern Alternative. Get your stuff from VICI and Sabo Skirt. I've only had amazing experiences with their products and customer service."