francesca's

"I went shopping with my sister last Sunday (12/03) and the staff was very friendly and courteous! I'm in the early stages of transitioning and whether or the staff noticed, I was treated no different than any other customer. The employee working there asked if I needed help, set me up with a changing room and rung me up with a smile. I left with a dress, skirt and earrings and love each piece I bought."

"Kelly and Laura were working in the store during my visit. They were very friendly and helpful. They didn't rush me out at closing time, and they helped me ways to save the most money. The store was having great sales, and I was very satisfied shopping there."

"Do not shop at francesca's! I went to the store to purchase some jewlery today, and my sister came with me. I had a large shopping bag from another store in the area. As we looked at the jewlery, I placed the shopping bag on the floor at my feet and any jewlery I thought about purchasing I left it on the table at all times in order to not look like I was trying to put the merchandise in my shopping bag. About 5 minutes into us looking at the jewlery table, the manager Kelly rushed over and pretends to be arranging jewelry on the same table we are looking at jewlery on. I see her also look down in my shopping bag to I guess see if I had dropped anything in there to steal. This made both my sister and I uncomfortable but we continued to look at the jewelry. About 5 minutes later she asks “Do you want me to hold your bag at the front? Just so you don’t trip on it.” I was shocked to say the least and left the store without buying anything because I was deeply offended. I know for sure she had racially profiled me and thought I was stealing or was going to steal jewlery from the store. Shortly after, I returned back to the store to ask for the general manager’s name and number. To which she asked if she could help me with something. I told her there was nothing I felt she could help me with as it already seemed she thought my sister and I would steal out of the boutique. She “assured” me that she was required to do a figure 8 or a “wrap around” in the store as customers shopped. My sister nor I witnessed her do a figure 8 as she stood by the same jewlery table we shopped at while we looked not offering assitance just staring and “arranging”. She also stated that she “didn’t know if I was used to the service” but she offered all of her customers to take their bags to be “friendly”. I shop in a variety of stores and boutiques and have never been asked to hold my bag at the front. She ended the conversation by saying she “didn’t know where I got it from” that I thought she thought I was stealing. I have never received this treatment in any boutique I have shopped at in Village District. As a young African American woman I almost always still shop with my mom for this reason. It’s very disheartening that I cannot go buy a bracelet without feeling unsafe. Making this post public so others are aware not to send their young black children here at all or without an adult!"

"I was in the store today and selected a romper that was $66 and was told that only items under $65 was $35. THAT IS NOT WHAT THE SIGN SAYS! I made both of the employees aware of this and they did nothing about it. They didn’t apologize, they didn’t change the sign and they certainly did not give me my item for $35. Not only did they lose the sale today, they lost a customer."

"I love this store but not this location. I prefer the one located in the mall, it gives different vibes. I think this location is staffed completely by college kids. I don't blame them, they're probably bored and tired, but someone should teach them about good customer service. It's super awkward when you're the only one in the store and the employee doesn't greet you and completely ignores you. A simple "hey, can I help you with anything today?" would go a long way."