Starbucks 9630 Falls of Neuse Road, Raleigh, NC 27615

"The recent remodeling ruined this Starbucks. It’s now the Dominos Pizza version of a coffee shop. Nowhere to sit anymore, which means I won’t go there now. The one to-go coffee I got was weak and lukewarm"

"I asked 20 minutes after ordering about my order, they said it was really backed up. 10 minutes later I asked again and they lost my order. The woman making the drink was rude and didn’t apologize for the mistake. I am never going back to that location."

"This used to be a great coffee shop when it had seating. It has been remodeled and no longer offers that option which makes it cold and unwelcoming. The service has declined as well. There are normally 3-4 people working and no one looks happy at all. No one seems to know what the others are doing. Every time I go there customers are leaving upset because the had to wait too long or their order was wrong. I visit Starbucks quite a bit all over the U.S. and normally get the same espresso beverage. It is not near as good when made at this location. In fact, I got home and threw away my drink. It appears to be an unprofessional and unhappy environment which it was not before. I will sadly not be returning."

"This is seriously the worst Starbucks in the history of all Starbucks. 9 out of 10 times the order is wrong. They once locked the door but left there mobile order on holding our order hostage with no way of getting a refund. They recently did a remodel of the store. I hoped that it would get better. It has gotten much worse. They need to fire the manager. Mopping a floor shouldn't consist of using a Starbucks pitcher, pouring the soap on the ground, and splashing it everywhere then pushing it around."