Bruegger's Bagels 9704 Strickland Road, Raleigh, NC 27615

"Nice restaurant and convenient location near Six Forks and 540. Friendly staff and quick food prep. You can also order ahead and just walk in and pickup with no contact. They recently changed their in-store order process. You place your order and pay in advance at the register, then wait for your order. It works okay enough, but when it's busy, everyone is just standing in a big group waiting, causing a hassle trying to figure out which order is for which person. Just order ahead and avoid the confusion."

"They've changed up how you order. In my 6 years of going to this location you have always ordered at the food counter and paid at the register. Today, when I made my way to the food counter, a man at the register told me I don't order there anymore. Maybe it was because it was early but it seemed a little abrasive. I always enjoy greeting the people that are making my food because it starts my morning out right. Today I was told I couldn't do that and for the first time in all 6 years my order was wrong. Could have been avoided if the ordering method stayed the same."

"Do not like the order process. Ordered a breakfast bagleand it was not right. Wanted it without the sliced cheese bit cream cheese. Was charged for the sandwich pus cream cheese (I guess that is what I got) change back to ordering with the erson making the food and not someone punching buttons!! Will give a shout out to the people working. They were doing what they could to complete orders quickly"

"I have been coming here for years, and something has changed. The food is awful. I would not recommend this location at all. Ordered a bagel with extra toppings. I had to return to this location which is a super inconvenience. The veggies on the bagel were black and old."

"Now that the dining room is reopened, it is a good place to meet friends for breakfast. Unfortunately the management has changed things up to keep you from talking to the people who actually put together your food. It is a step in the wrong direction making the whole experience both less personable and less efficient."