The Home Depot 1000 Vision Drive, Apex, NC 27523

"I went in to inquire about a washing machine. I had the opportunity to meet one of the best floor salesmen and his co-worker. Mr. Jarred was so patient, knowledgeable, and honest about each product. His co-worker from New York(I can't remember her name) she gave my son and I her personal experience with the products and its warranty. Top tier customer service."

"I would give this place 0 star!! I was informed by the online customer rep to go to the store and see the manager for a price adjustment. I felt the manager was really rude and didn't even bothered or cared on the ask and simply requested to return the items and reorder the same items instead of doing a adjusting the price for the exact items that were ordered. I had multiple conversations with the online customer service and at the store, looks like they don't care of the customer satisfaction. I do not want to any business with Home Depot and canceled my consumer credit card. Be proud of how you treat your customers, Home Depot!!"

"Nov 28, 2023 I wanted to order 24 units of fibreglass online and it showed that the Apex store #3644 had inventory. Arrived at the store and I went to the building materials department and a gentleman by the name of Mr. Bobby greeted me. He verified the inventory right away and confirmed that they did not have the amount of inventory as quoted online but he was going to check. Very diligently he checked visually and then on the computer and again visually and confirmed that they did not have the inventory, but would ensure that stock was transferred from the Cary store Along with Mr. Alex in the Pro section the order was processed pronto and confirmed that the delivery would be done for today as that was the most important criterion The reason being I had the installers on site. Upon returning home I received the confirmation that delivery would be done the same day. I received the second and third confirmation that this order would ship the same day. That is awesome. Suddenly at 1 PM it said the order was cancelled and the delivery was scheduled for November 30 (2 days later ) I promptly called the Store and Mr. Bobby very gracefully moved mountains and once again showcase his class and professionalism and ultimate customer satisfaction by securing a same day delivery. Well done Me Bobby and your efforts are well received and appreciated. At 3 PM the order was delivered to my house. The driver, Mr. David was very courteous, and he was aware of Mr. Bobby and the Apex store top reputation and that Mr Bobby and his team diligently deliver on promises and they are well recognized as a top, rank professional team and I agree 100%. This gentleman is an asset to the organization and definitely his management skills and style of operation only brings more business in a very challenged environment where online shopping is putting a wrench in the wheel. I even mentioned this to Mr. Rahul the Store director, and he confirmed that Mr. Bobby is a top notch employee. Thank you to everyone at Home Depot Apex #3644 for getting my order delivered the same day and especially to Mr. Bobby and Mr. Alex and Mr. David and the entire team and staff that I dealt with today. An amazing team of winners at Home Depot Apex number 3644. Ian"

"As an avid plant collector I frequently visit many of the home improvement and plant stores in the area. Home Depot, specifically this location, may be my least favorite place to buy plants from. I have never gotten a plant from them without numerous issues with bugs and diseases. Although most are treatable, it is a pain and it is a waste of money in the long run. If you're looking to buy plants I suggest the farmers market or garden supply."

"While the staff are friendly and their blind contractors are great, do not ever buy an appliance from this store and expect a smooth delivery. The contractors used from Knightdale are the most incompetent organization. They knew over a month in advance the fridge install was second floor and needs a team of 3. They send 2 people out with notes of needing 3 and second floor install. They drop the fridge off in our garage, after a week, they show up again and the same issue of 2 people, when they need 3 after calling multiple times to confirm and check all the notes are there. There is no way to talk directly with dispatch, and they don’t care about making it right, Home Depot tries, but their installer/delivery management are beyond incompetent. Update 26 sep 2023 they only had 2 people for the 3rd time and didn’t even bother showing up. They even canceled on me and their contractors never called me back."