Best Buy 7001 Fayetteville Road, Durham, NC 27713

"Best Buy has a consumer recycling service, which I was not aware of. It was super easy and the staff was courteous. I got rid of an old receiver, and killed a few minutes admiring the latest model huge televisions."

"If I could give 0 stars I would. Bought a bunch of appliances through them because they promised installation within 3 days. Fridge arrived dented and damaged. New one couldnt be delivered until 3 weeks later. Just got another call that they have to cancel my fridge install altogether because they do not have any in stock anywhere. I asked for a refund and was told they cannot do it. My dishwasher installation has also been cancelled and rescheduled 4 times. I will never give Best Buy another dime of my money. Ever."

"The service was abominable from the beginning trying to place the order for a dishwasher and arrange a delivery time and day. The service person told us we could have the item on a particular day and then when we got the email confirmation it was for a month later. We then called back and supposedly sorted it out after being on the phone with them for over an hour. We then thought it was all set up. We got a follow up email saying the dishwasher was ready for pick up - we paid our installer to pick it up. When he got to the store and waited 45 minutes he was told it had not shipped yet. I tried to call the store to see what happened and my call was routed to a virtual person who had such a heavy foreign accent i could hardly understand her. After she verified all information she apologized and said the item is not ready for pick up and she doesn't know why I received that email. The end."

"Do not get me started!!! They had me purchase Total Tech for appliances they knew I would not be able to use Total Tech! It’s completely pointless if you have to go through the vendors warranty!!! I will never purchase through them again…I’ll always go straight to the manufacturer of the product I want!!! Their service has gone down hill! Very grade C type of business!!! No one can ever help you! Very poor customer service!!! Absolutely DO NOT buy Whirlpool product (buyer be ware) but if you do…do not buy them through Best Buy!!! Where is the ZERO star button!!!"

"Surprised by how relevant the items are here. It's like a big adult toy store. Grills, cool appliances, nice speakers, incredible camera selection! Now, it's still Best Buy... so expect a lot to be disconnected, some demos don't work, etc. But it's still nice enough to actually shop in the store. I could find people to ask questions as well. Overall a great place, and fairly unique in this area. In fact, I don't know anywhere else you can go to see a wide variety of nice electronics."