Sam's Club

"The lady that checks receipts at the door (African American, older lady) is VERY RUDE. I’d say she’s racist since everytime I go in there she seems to have an issue with me or perhaps she just hates her job. Racism doesn’t just come from white people towards people of color. It’s also reversed. I am white and every single time I have an issue with this same rude lady!!! I know other people that go there and says she’s rude too, so let me guess? It’s just a coincidence? Huh? They out here charging 100 bucks for their membership when their prices are just about the same as everywhere else, and they’re rude so what would I be losing to cancel? Not a thing!!"

"Bathroom seats covered in urine. Took 25 minutes to order a slice of pizza and associate working in cafe was eating a fresh slice of pizza in view of customers, saying it was delicious while 10+ people waited to be helped. Waited at tire dept for 10 minutes, decided to ask another associate for assistance getting someone to tire dept as they were all working in the back- she said "I don't work up here". Another woman at the customer service desk blatantly ignored me when I asked for assistance, which was witnessed by the greeter, so he asked again on my behalf. Finally got someone to the tire dept and after waiting for an hour, turns out they did not have the tire I needed (very common size). Will not come here again."

"I bought an extended warranty for the TV I bought at Sam's Club in Gastonia. There was no proof of warranty offered at the register when I checked out. They sent me to the customer service desk - the wait at the counter was awful. They told me they had no info, I would have to call corporate. After about 20 minutes on the phone - 2 different reps - they told me to contact Allstate and gave me a web address. The process to register my purchase receipt required my creating an Account on the Square Trade site. Their site wouldn't let me create an account. There was a problem with their site recognizing my Sam's membership card. So I then used the chat service. After 45 minutes, the rep finally sent me an email so I could then send the receipt to get my TV properly registered. What a hassle! Sam's should get with the program and provide some sort of written description of the warranty they charge real money for. Luckily, I haven't had to file a claim on the tv - after all, it's new. But Sam's & Square Trade had really poor service for me."

"Always a good variety of meat, produce, cleaning, and canned goods. I appreciate the staff who are friendly, efficient, and helpful. I've used the pick up service and every order is as expected. I've used the fuel center and even though there can be long lines, I get the best price in town ( if you go before 8am, the lives are shorter). The cafe is always quick. I use the app to skip long lines for checkout as well as the cafe. The pharmacy is quick and I get my Rx on time, every time."

"The pharmacy is fantastic. They give you the best price available on your RXs, and have all the current vaccines on hand."