Monkee's of Wilmington

"The selection of brands and styles are awesome. However like other reviewers I have not found the customer service adequate for the premium prices and brands. For example on several different shopping experiences I asked for alternative sizes ready to buy the retail (overpriced but fashionable) item. No help. I even asked if it could be ordered or brought from another store and then the lack of help began. Lastly, during my last purchase I was not offered gift wrapping (the holiday wrap stand is there) and one of my $90 gift items came in a rough looking old box as if it had been in the store years or was a “second”. Please get more sizes in shoes, boots and clothing items. Offer to order since you lost my sales to online retailers with the same products in the size I needed. Consider matching service level to your price level."

"I am not from here, I stopped by to pick up a gift for my wife, I was greeted but the sales clerk gave me a strange look. I started to shop and another clerk did the same thing . I began to feel like I wasn't welcome in this store. I made a purchase for my wife and would have spent more but the snooty attitude was a real deal breaker and I left. I just went next door to the Gentleman Corner and made a large purchase. Lady's be careful how you treat a man when he is shopping for his wife"

"I have frequented this store several times purchasing clothing and gifts. I have never found the staff particularly friendly, however my experience yesterday left me feeling awful. The store was not busy. I was the only customer for a while and I was briefly greeting by an employee who helped me get a fitting room started. I was picking out several dresses to try on when I turned to three women who were talking near the rack, one whom I believe is the owner, to ask for assistance and a recommendation. One of the women I was addressing, visibly and deliberately turned her back on me and stood facing towards the back wall while I was speaking like I was not even worth her attention. It was the most blatant and humiliating mean girl experience. I was so shocked, I stopped speaking and put my selection back and left. I walked next door to Island Passage where the staff had kindly helped me earlier, and made a purchase. The woman from Monkees walked into Island Passage and issued an apology to me, which I appreciate, but the interaction left me shaken in way I have not experienced in decades."

"I love this place and these girls! The ladies of Monkees Wilmington are so inviting and friendly to their customers. I never leave the store without a fresh item that suits my style!"

"Some friends and I had brunch a couple stores down at Blueberry Grill. As a local hair stylist in the area, my clients recommended Monkees to me and I wanted to check it out. I was seeing the shoe selection potentially going to buy! Instead- the lady at the front made my friends and I feel so uncomfortable. Not only did she look us up and down as if we weren't fit to shop there, she trolled us through the store as if we were going to take something. I am big on supporting small businesses but this one I will not be back. Instead of greeting us and welcoming us in the store it was looks of disgust and judgement. I will be sharing my experience and I Won't be back."