Papa Johns Pizza 1929 Oleander Drive, Wilmington, NC 28403

"I WISH I was joking. This is exactly how my pizza was delivered."

"Ordered 3pizzas and wings for a birthday party for my 8yr old son. The pizzas were cut in different shapes and sizes. They didn't care just threw them in a box. After several calls I decided to go there. The service is trash. The manager Amy isn't any better than the pizza.She called the police because I wanted a refund. She said to me that corporate has my money all the while I was on the phone with corporate. They have her recorded and the employees just follow her lead this location will never get better"

"Dear Papa John, General Manager at this location, and your so called Manager Liz You have lost me as a customer. The manager Liz that you entrusted to represent your brand, to represent your core values to do the right thing and people first has FAILED. She has the WORST CUSTOMER SERVICE SKILLS ever and she is VERY UNPROFESSIONAL. A situation that could have been resolved with listening and understanding our concerns and plain kindness on her part was missed. She missed the opportunity to be a decent person. She instead chose to be nasty and hang up on me while I was talking. She told me it wasn't her problem and also told me I was acting like a child when I was talking to her. I know by the way she talked to me that she has probably done this to other customers as well. There is so much competition in the pizza world, that retaining a loyal customer should be your #1 focus but clearly Liz didn't get that memo. This location needs to do better!! Shame on you for hiring such a nasty person."

"Horrible service from the manager. I ordered online and when I went to pick it up, even though I had an email confirmation showing the address, the 3 pizzas ordered and paid for, the manager said she didn't have our order. I saw 3 pizzas on the shelf but didn't want to insult her intelligence by asking about them. She sent us to a different branch on Oleander Dr. but, of course, they didn't have the order. I returned, showed her (again) my email, and said she had to fulfill the order. Her response? "I don't have to do anything." Then another worker pulled the 3 pizzas off the shelf and confirmed they were mine. So they HAD received the order and cooked them! So now, after 30 minutes of haggling and the manager showing she couldn't care less, I finally had my cold pizzas. I complained to corporate who first offered a refund, then ghosted me, even though I presented the email, receipts, and pictures of the pizza. NO MORE PAPA JOHN'S FOR ME."

"Ordered online for curbside pickup. The app stated it would be done in 17-18 minutes. Arrived and tapped on the app that we were here and waited not even 2 minutes for it to be delivered to us. 4/5 stars because the pizza wasn’t hot but warmish and pretty good."