LaFayette® Ford Service & Parts Department

"They do a great job fixing your vehicle. Just be sure you know that the timeline on getting it fixed is in months, not days or weeks. Had my car in for service twice, first time 2 months, second time 4 months. They did give me a loaner, which was sooooo appreciated. A lot of times, it is just getting in the parts, which they can't control. That's why I still gave them a good rating."

"Dont have your car worked on here especially if its a tow in. They have a 5 to 7 business day wait for people who tow in their vehicles and we waited 10 business days and they still hadnt looked at it. Communication was horrible could barley get anyone on the phone let alone the people we needed to talk to. Had the car towed just to find out its an issue covered by the warranty and now its been towed to a different ford service center. Causing so much more money to come out of our pockets im highly disappointed with their work ethic"

"Generally, the wait was inconvenient, but with parts and work labor harder and harder to get, I understand. With that being said, I received the best help and service I could ask for. Mary, Julie, and Bruce went above and beyond to make sure that I was well taken care of in the time it took to have my vehicle serviced. Thanks to all of you!"

"Called to schedule an appointment to have my recall handled. They were booked through December, but asked if I was interested in their mobile service. Jim came out to my house and I was able to go about my day an hour later."

"Repaired under warranty. Had issues actually talking to service rep on the phone, always went to voicemail. Repair took 4x longer than quoted, fine with that since I had a loner but would have appreciated not having to reach out myself to find that out. Biggest issue, around the engine area was marked up after (pictures) from what I imagine is the mechanic leaning over it without a towel or other protection. Also truck had pine needles/pine tree debris in bed and spots on paint from some type of sap"