Waxhaw Boba Tea

"We ordered the strawberry ombré. It was delicious and satisfying! The atmosphere was inviting and cozy. Smooth tunes on the radio. Friendly staff. Quick service. Offer loyalty/ rewards. Definitely will offer from here again. It is important to support small businesses in our community!"

"Let me start off by talking about the atmosphere…it’s abysmal. Every screen and every print out has a different font. The menu isn’t readable. The bright colors everywhere don’t help either. If I as a 20 yr old am getting a headache reading the menu that’s concerning. Not to mention the fact that a few of the menu items say “WTB” instead of “WBT (Waxhaw Boba Tea). PLEASE hire a graphic designer and choose a single font! I ordered a peach green fruit tea. The lady working there said it all their drinks have milk powder so I had to ask for none. Fruit teas should not have milk powder so that was super strange. My partner got a taro milk tea, but the milk was 75¢ extra. Both drinks were wonderful and I was extremely surprised. Looking at the place I would have thought that they would have been disgusting. Aesthetics really matter, as I mentioned earlier please hire a graphic designer. The price point is very high in my opinion, especially with milk being extra. I’m glad to have a boba shop so close but it’s not my first choice. Especially since every time I’ve tried to go there previously they’ve turned me away for one reason or the other. I really think you’d get a lot more business if you revamped the menu design and functionality. From the outside the store doesn’t look appealing, just confusing. And that’s really sad considering you product is actually super good. Edit: After receiving a condensing reply from the owner I decided I will not be returning. I have no issue with your number ordering system, my issue was that the information wasn’t concise. Other people have also pointed out your menus are hard to read and there are too many fonts. Everyone may not have the same taste in design, but the design choices you chose are driving away customers."

"We can’t say enough about Waxhaw Boba! The owners are amazing, very personable and kind. They really want to get to know your palate to make it the best experience possible for you. The teas are super yummy with a variety to choose from. We’d love to see them branch out to a food truck if that’s even possible! The indoor space is limited and I could see them doubling or tripling in business if they expanded or branched. They have a rewards program which is a huge perk as well. We truly love this local shop."

"The menu is too complicated. The drinks were good, but having 8 steps to get a Thai tea boba is a bit much."