Dunkin 10004 New Town Road, Marvin, NC 28173

"Today, I decided to go to this new location with my children, what a big mistake. Bought a dozen donuts, 10 munchkins, and 3 drinks. A young man selected the foods for me (he was very nice) but the manager decided to do the drinks. She came out from nowhere so I didn’t know if she was doing some dirty tasks in the back of the store. She took 3 plastic cups and hold the cups with all her 5 fingers inside the cups, and proceeded to put ice in all the cups, still with all her fingers inside the cups. I told the young man that I don’t drink from cups that had fingers into them. When he expressed my wishes to her, she laughs out loud and made a couple of grimaces and then proceeded to lie to me by saying that she didn’t have her fingers inside the cups, when 2 seconds earlier she had her 5 long nail fingers in the cups. Unbelievable! She told me “don’t tell me how to do my job, I have done this job before” when I told her that putting fingers in cups isn’t hygienic. You pick up glasses like that when they are dirty, 3 or 4 in one hand, not when they are clean and to be serve to customers. I told her that it was ashamed that this new location was managed by someone who obviously didn’t care about customer service, customers, hygiene, and had no problems lying to get out of a situation. So, new location but very bad manager who no longer care about customer service, and hygiene. What a pity."

"Dunkin' just opened their newest location in Marvin, NC and I decided to stop by and check it out. Since they are doing their grand opening, I won't make this a long review but just state my first impressions. The restaurant is obviously clean, well stocked and everything is in order. The service was quick but there weren't a lot of customers there so that may have helped. The cashier had a couple of hiccups with imputing the order but made up for it by offering an upgrade. The donuts were good and tasted fresh so big check in the food. The atmosphere was quiet because again there weren't many customers so ambiance is really unknown at this time. Overall, I had a great first impression."

"The service at this new location is excellent. There was no long line for the drive thru and I was able to get my food and head to work. They also gave me a Dunkin' rewards card to download app earn points. really like staff and management."