Starbucks 1980 Asheville Highway, Hendersonville, NC 28792

"I love Starbucks…..i’m sure you can look at my account and tell as I spend upwards of $6000 per year here. I came in with my elderly mother and daughter, the barista that took our order was lovely. When we sat down to wait for our coffee the music got really loud and it was a song that should not be played in a Starbucks (it’s about strippers) don’t get me wrong, if we are out at the club, sure let’s turn up….but in a Starbucks in the afternoon….not so much. A woman asked the manager on duty to please turn it down and she was working, the manager was short and annoyed about it but turned it down slightly, the music was still inappropriate and too loud to hear each other talk so my mother asked her if she could switch the station and turn it down more. The managers reply was sarcastic and flippant. She eventually turned it down. She purposely left my coffee on the back counter and when I asked for it she replied in a sarcastic manner and thanked me for “my extreme kindness” with a voice full of snot and sarcasm. She has never been this way to me before maybe she was having a bad day but the snark and dismissive attitude is completely uncalled for in relation to a simple request about changing and turning down the music. Her name is Liv. I hope she gets a better attitude and learns the the customers she is serving are paying her pay check."

"Needs more help. 1 person working with a long line at 1:30 to do all by herself."

"It’s a Starbucks in a grocery store. They don’t offer everything the freestanding stores do, but what they have has been good and fresh."

"If I could give zero stars I would... Every single time I have gotten a hot or cold coffee, it is straight milk. I've asked for added shots of espresso and it is STILL extremely milky. I have worked for Starbucks in the past... These are not quality coffee's being made. This location needs training ASAP! Would not recommend this location to anyone!!!!"

"I like Starbucks products and most of the time I get great service. The Starbucks at this location is awful. On more than one occasion I would wait in line for 10-15 minutes while the staff is having a conversation with one of the customers. I will not visit this Starbucks again and I will discourage anyone that would consider it."