Hardee’s

"I decided to go to the drive-through for breakfast, and when I pulled up to the menu board, I was greeted by an AI chatbot. Trying to place an order by voice to a machine was such a clunky and awkward chore. The thing even tried to rush me. I use dictation on my phone all the time, so I have extensive firsthand experience on how difficult it is for a machine to understand human speech. The instant I started to pull away after I told Chat-GPT I would cancel my drive-through order and come inside to talk to a real person, a human drive-through attendant came to the rescue and took over. She was swift, courteous, and took my order like a consummate professional. The human-provided service was excellent all-around, so the five stars are for them and not the AI. Whoever higher up the chain at Hardee’s corporate fell for the Silicon Valley tech bro scams and thought it was a good idea to install Chat-GPT at the drive-through kiosk needs to be fired immediately."

"We walked in at 12:45 to order lunch, and every single employee in the place ignored us, as if they pretended we weren’t there we would go away…so we left. It was outright disrespectful. We just stood at the register as employees made sure not to make eye contact and walked on by. The management (if they are any better) should fire every single person working today (Dec 31, 2023)."

"Went through the Drive-thru and never spoke to an actual person. Everything on my order was correct, for once! Wait time could have been faster. Keep up the good work! Now work on those high prices!"

"I will never give this place my business again this is second time they have ripped me off I just went thru ordered two 9.59 meals Monster roast beef combos total 22.64 I leave drive thru go home an I have two hot ham an cheese an two small fries cold an not worth 22.64 so I try to call well they have no phone number that works listed I refuse to waste my time or gas to drive back up because at this point I would be very rude an someone would be wearing the food the crew leaders an employees are a joke an dont even deserve min wage"

"This is a really nice Hardee's. The decor was perfect for this beautiful little mountain town. There's places to plug in your laptop. The staff is super friendly. Plus they cook their biscuits to perfection. They're golden brown. I wish I had a picture of the biscuit. But I inhaled it before I had a chance to take one. Haha!"