Best Buy
3222 Peoples Street, Johnson City, Tennessee 37604
About the Best Buy
Best Buy, located at 3222 Peoples Street in Johnson City, Tennessee, is your go-to destination for all things electronic and home goods. Our Home Experts are here to help you with anything from setting up a home theater to designing your dream kitchen. We offer a variety of open-box items at discounted prices, all covered by our Return and Exchange Promise. Apply for a seasonal job at Best Buy and enjoy a great team environment and employee discounts on tech products. Visit us to try out a full range of Microsoft products and accessories, or let our Autotechs install your new car electronics. Our certified Apple Agents can service and repair your Apple devices, and many of our stores offer Trade-In options for eligible items. Explore the world of Google Home voice assistants and Alexa, and learn how to control smart devices with just your voice. Visit Best Buy today for all your electronics and home goods needs!
Photos of Best Buy
3222 Peoples St, Johnson City, TN 37604, United States
Opening hours of Best Buy
Monday:
10:00 - 20:00
Tuesday:
10:00 - 20:00
Wednesday:
10:00 - 20:00
Thursday:
10:00 - 20:00
Friday:
10:00 - 20:00
Saturday:
10:00 - 20:00
Sunday:
11:00 - 19:00
Reviews of Best Buy
"It would seem that stocking shelves is far more important than customer service. I was standing looking at the iMacs and wanted to ask a few questions. A store employee sat down three plastic totes and began unloading and placing the items on the shelves. I kept looking directly at her. Twice she looked up but did not think my presence was of any importance."
"They don't have as much selection anymore, we're afraid this location is going to close down in the next year which sucks because we like to look at electronic stuff in person and be able to get it the same day too"
"I understand that some of the merchandise needs to be locked up, but when wanting to purchase a $35 firestick and it takes multiple interactions with employees to get product out of glass and it occurs with attitude it isn't good. Checking out was easy and quick though."
"If i can give zero stars, I would. It was probably the worst experience I have ever had. I scheduled a session to get my battery replaced by the Geek Squad. I showed up on time and ready. They told me it would take about an hour to get it replaced. Great! I can get some lunch and wait....wait I did. After I came back after an hour and they said their tech should be almost done with the battery replacement. So I waited another hour. I went back up to the desk again and they said the tech is actually out to lunch right now and he should be back in 15 minutes. He just needed to button my phone up and do some paper work. I waited for another hour... I went back up again and they said the tech is just finishing up the paper work right now...so I waited another hour.... At long last, I finally got my phone back. Why would you ask me to schedule an appointment and not able to finish the job in a timely manner? Why would the tech just leave for lunch in the middle of the appointment? It took me nearly 4 hours in that place. Oh the story gets even better. Few days later, I received a survey from Best Buy. Naturally I voiced my frustrations. Few days after that, I received a nice phone call from Best Buy apologizing and offered to refund my battery replacement cost. I was like wow, they actually take action to their mistakes. Great Job Best Buy! I walked in with my receipt and asked for a the name of the manager (assumed). Apparently no one knows this guy. Another geek squad member took care of me instead. She acted like I was a liar and a thief. She told me they dont process refund like this and wrote down my number to let me know after she checks with a higher up. It has been a month and I still have not heard from anyone. Stay away from Best Buy and Geek Squad. They are some of the biggest rip off EVER. Since I had to sit there and wait for 4 hours...I had a chance to listening in some of the "Services" they offer...They were charging a man 40 some dollars to set up an email account! That place is basically a scam if you ask me."
"I ordered a product on 9/25 for store pickup 11/21. On 11/20 I received an email that the order was taking longer than expected. No big deal. Two weeks later, I had not received an update, so I called the number listed on their website for the store. But you actually don't call the store, you are routed to a call center and after spending 45 minutes trying to get an update they inform me the store has to provide it and they will call me. After not receiving a call back, I called the "store" number again to only be told that there is no one at the store that can help me. I just went and canceled my order, and it just reconfirmed how I awful Best Buy customer service is and that will never buy from them again."
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