Jersey Mike's Subs

"This is a fantastic location! Very helpful for Gluten allergy, when using the GF bread option, they always ask if it's preference or allergy."

"I’m sorry to share a 1 star review. My husband went to Jersey Mike’s to order 2 Philly Cheesesteak subs. He waited in line 25 minutes, got to the counter, ordered a Philly cheesesteak and she said they weren’t doing hot subs. It would have gone a long way for them to simply put up a sign saying “No Hot Subs.” She didn’t apologize and didn’t seem to welcome the suggestion to put a sign on the door. Very unfortunate service."

"Wife and I ordered on the app and came 15 minutes later and got the two subs we took home. Sandwiches were absolutely awesome tasting so no issue. Admittedly the store doesn't look super new or even super inviting but, you know, it's a sandwich shop; who cares? Sandwich taste and value was excellent."

"Purchased a Giant Turkey and Provolone Sub yesterday. The tomatoes were literally rotten, the lettuce wilted and brown, very few slices of turkey and stale bread that crumbled everywhere. We've been buying subs from this Boone, NC location for years and never had this happen before. So, we just threw the whole sub that cost $16.00 in the trash. Fresh ingredients should always be a priority!!!"

"I had a very unpleasant experience at this Boone location. I have been eating their subs for years all over the USA. The place was a mess, dirty tables, no trash bag in trash can, ice maker not working so no cold drinks. I have been here many times before but this was a bit of a shocker. I always order the Giant Veggie sub and its always been good. This one was a shell of all the others, it was very light on all the ingredients, even the cheeses were so thin you could read a newspaper thru it! I point this out to what I believe is the assistant manager and this person did not seem to care and I was just a complainer. This person promptly told me that thy were "trained at corporate" and knew how to make subs. When I pointed out that I was comparing this one to all the others over all the years this person told me they must of been over loading the subs since this person knew it all. I stayed calm, did not raise my voice and never cussed of course, my wife was close by and could hear it all. This person said "I could give you a free drink (remember no ice!) or a few cookie". I paid over $17 for a sandwich and chips ad always thought it worth it until now. I once again told them that this was a horrible way to treat a long time customer and a horrible way to handle customer service. At least they could of offered to make it again properly but they actually asked me to leave. I was glad to but very disappointed. I will never go back to this location. Sadly it seems that this Jersey Mikes is heading in a downhill direction and I sure hope their assistant manager gets retrained or replaced. I also hope this chain does not follow the road of so many other chains as they grow and grow. Prices go up, quality goes down and customer service becomes a thing of the past. UPDATE: I was called back from corporate within 24 hours. We had a pleasant, professional, constructive conversation. This person addressed my very unpleasant experience at the store in Boone, apologized and let me know what she did to address the issues at the store and regional levels. "Every store and employee has a bad day". We will chalk it up at that...."